Practice Manager

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Job summary

The Churchill Medical Centre and The Orchard Practice are looking to recruit an experienced Practice Manager to lead our busy, friendly practices. This is a permanent role for 30-37.5hrs a week.

We are looking for a candidate who is passionate about General Practice, motivated to work with the challenges the NHS can bring and can demonstrate an ability to lead our team in delivering high quality, compassionate care to our c.28,500 patients.

The practices are based in Kingston and Chessington, linked through the practice partnership and management team. Across our sites we have a total staff over around 80, comprising of salaried GPs, practice nurses, nursing associate, healthcare assistants, pharmacists, pharmacy technicians, social prescriber and a large support staff. The Practice Manager will be supported by a large management team, including an Operations Manager, Reception Manager, Secretarial Manager, Senior Pharmacist, Lead Nurse, Triage Team Leader and Training and HR Manager. The surgery has a long track record of supporting our staff through opportunity and training, and can offer good career development opportunities. The practice has many external links and the post holder will be required to work with PCN and ICB colleagues to continue to develop practice services.

Main duties of the job

The role of the PM in our practices is to be the strategic and operational lead, ensuring achievement of targets, financial planning and regulatory compliance.The role requires the post holder to keep up to date with changes in guidance, regulation and requirement to ensure the practice maintains high standards; we are high QOF achievers and have achieved a minimum of Good in all areas at all CQC inspections.We pride ourselves on our continued drive to deliver high quality care to our patients through innovation, culture and clinical outcomes.

Essential experience:

Minimum two years experience in practice management

Understanding of General Practice income streams

Understanding of General Practice regulation

Leadership and team management experience

Excellent communication and interpersonal skills

The successful candidate will have proven experience in Practice Management, have excellent communication skills, demonstrate business acumen in financial management and be focussed on the people and patients at the heart of our surgery.

All candidates are welcome to come to the practice for a cup of tea and a chat before applying.We look forward to hearing from you, please send a CV and covering letter for the attention of Ellie Roberts, Practice Manager, toswlicb.churchill@nhs.net

About us

The role of the PM in our practices is to be the strategic and operational lead, ensuring achievement of targets, financial planning and regulatory compliance. The role requires the post holder to keep up to date with changes in guidance, regulation and requirement to ensure the practice maintains high standards; we are high QOF achievers and have achieved a minimum of Good in all areas at all CQC inspections. We pride ourselves on our continued drive to deliver high quality care to our patients through innovation, culture and clinical outcomes.

Job description

Job responsibilities

SPECIFIC JOB RESPONSIBILITIES

Liaise with the management team across Churchill and Orchard to ensure the practice operates to a high standard for both patients and staff, proactively working to improve patient experience of the practice

Be on site to manage the day to day operation of the practices, providing leadership and a point of contact for practice staff

Line management of the management team, providing leadership, mentoring and guidance to this team to ensure the practice culture, policies and procedures are upheld at all times

Ensure staff, through their line managers, understand and achieve their daily responsibilities

Joint operational line management of pharmacy team and salaried GP team. Clinical line management carried out by GP Partner.

Organise Salaried GP rotas, booking locum cover within agreed financial constraints

Work alongside the HR & Training Manager in matters of recruitment and internal staffing, including budget setting for recruitment and participation in internal staffing procedures such as grievance or disciplinary procedures

Work with the Reception Manager and Triage Team Leader to improve operations and customer service on reception

Work with the management team and all practice staff to actively monitor capacity and access issues and ensure a pro-active approach to meet changing needs.

Run, develop and engage with PPG at all sites

Be available to change and update the various computer systems and resolve any problems in the absence of the IT manager.

Responsible for ensuring practice compliance with Data Protection Legislation

Co-ordinate the development of health & safety policies, systems of work and procedures, delegating activities to the Operations Manager as appropriate

Establish a full programme of documented health & safety inspections, audits and checks to be undertaken by the Operations Manager

Keep up to date with all aspects of relevant health, safety & welfare at work legislation and communicate relevant changes to the business. Provide regular reports to the Human Resources Manager, Management Team and Partners on relevant health and safety activities. Participate in monthly meetings when required to report on relevant health & safety matters

Deal with incoming queries directly from patients in relation to practice management matters, delegating to other members of the management team when appropriate

Overall responsibility for complaint management and monitoring, escalating complaints GP Partners when unable to resolve them or clinical in nature

Work closely with the Partners on any special projects to deliver high quality care to our patients

Work to deliver practice targets for QOF, IIF, KMS, NHSE/CCG or other external practice targets, arranging the operational delivery of the above targets through ensuring clinical time is available to undertake this work and staff are aware of coding/target requirements

Work alongside the Reception Manager and Operations Manager to arrange the operational delivery of the above targets through organising administrative systems including, but not limited to, support for clinics, call/recall

Ensure full audit programme is implemented and embedded in practice in conjunction with Management Team and practice partners

Understand CQC regulatory framework to ensure practice operational compliance. Ensure practice team aware of requirements and activities

Review and develop policies within the practice to protect patients, staff and property.

Work alongside Practice partners to set and hold practice budget. Overall financial responsibility and delivery of practice budget

Overall responsibility for managing practice income, expenditure and accounts as well as preparing financial reporting for the practice partners.

Work with bookkeeper and practice accountants to ensure financial integrity and planning

Authorising requisitions for goods and services and authorising payments within delegated limits

Work collaboratively with the PCN team

Develop relationships and work closely with other practices, community, hospital and the wider health system

Participate in practice meetings, patient participation groups and other meetings

Maintain own personal development and attend mandatory and statutory training as required

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. The post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Maintain an up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Demonstrate due regard for safeguarding and promoting the welfare of children and vulnerable adults.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues; acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. All practice employees must respect the privacy, dignity, needs and beliefs of patients, carers and colleagues and behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

Job description
Job responsibilities