Practice Liaison Manager

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Pharmacierge is a leading UK medtech company, designed and backed by independent clinicians. It combines e-prescribing apps with seamless delivery of private prescription medication . It has raised investment of over £4m led by Zoopla founder Alex Chesterman OBE, Lovefilm co-founder Simon Franks, and 85 leading clinicians.

Co-founded by ex-Google, medtech and serial healthcare entrepreneurs, Pharmacierge has established itself as the trusted partner to over 4,500 private medical practitioners and continues to grow its user base nationally.

In this role, you will be responsible for fostering and deepening relationships with partner clinicians and clinics, ensuring their continued use of our service. This role involves close collaboration with the marketing, onboarding, sales, dispensary and Ops teams to ensure a seamless transition for new clients and to continuously improve sales strategies based on user feedback.

mPrescribe® - Pharmacierge's iPhone and Android app - is the first of its kind in the UK; a portable e-prescription pad that allows clinicians to prescribe medication on-the-go. Its seamless infrastructure is built on proprietary full-stack technology, combining Electronic Prescription (EPS) and dispensary management (ERP) systems, with multiple APIs to handle the compliance and complexity of this tightly regulated industry. Sharing ownership with its dedicated team and leading private clinicians, Pharmacierge models its culture on the can-do, tech-enabled and empathetic approach pioneered by its founders

Requirements

Key Responsibilities:

• Foster and deepen relationships with clients through regular follow-ups, check-ins, and strategic engagement, with the aim of converting leads into sales.

• Take ownership of commercial and operational issues with clients, working collaboratively with the dispensary to ensure a seamless client experience transition from sales to service
• Actively contribute to the execution of the Account Management strategy & process, as defined by the Head of Practice Liaison, with a focus on achieving sales targets and supporting expanding our client base.
• Present and pitch Pharmacierge's services and solutions effectively.

• Work closely with the marketing team to ensure targeted marketing materials align with clinician requirements.
• Collaborate with the sales and onboarding team to ensure customer feedback informs product improvements.

• Attend and participate in conferences and client events

About You:

• Experience in a client-facing role
• Comfortable in a dynamic and varying role where you can take initiative to achieve objectives and drive results independently.
• Confident communicator in both phone and digital interactions
• Excellent communication and presentation skills, with the ability to pitch our services effectively to potential clients
• Experience in the healthcare sector, such as a medical practice manager or medical secretary, a plus but not required
• Experience using a CRM software preferred

Benefits

What do we offer for you?

• Competitive salary of £35,000
• Private healthcare cover
• Company-wide bonus
• Govt approved share option scheme after 1 year
• 28 days holiday (including 8 bank holidays) - increasing with tenure