Practice Director - Non-Clinical
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Applications will close on Thursday 14th November 2024.
Shape the Future of Our Practice
The team at Mansion Hill Vets in Banbury is looking to recruit an experienced and dynamic Practice Director to lead and manage our veterinary clinic. This is a unique opportunity to ensure high standards of clinical and client care, while also driving the sustainable profitability of our well-established practice.
As the Practice Director, you will be at the helm of our operations, overseeing leadership, management, HR, finance, and business development. You'll collaborate closely with our clinical and support teams to ensure the highest standards of care, while also promoting a positive, inclusive, and supportive workplace culture.
Key Responsibilities:
*Leadership: Act as an ambassador of our culture, values, and employer brand. Provide leadership, guidance, development, and regular appraisals to all employees. Lead by example, promoting civility, respect, and professional conduct throughout the practice. Foster a culture of wellbeing, mental health support, and effective communication to ensure employee engagement.
*Management: Work alongside the Senior Vet and Head Nurse to manage the practice's financial performance, achieving EBITDA targets as per the Business Plan. Ensure compliance with all HR, health and safety, GDPR, and financial policies. Manage staff rotas, including out-of-hours provisions, and collaborate with the Area Support Manager and Area Director to ensure effective communication and coordination.
*Human Resources: Partner with our Talent Team for timely recruitment, ensuring fairness and transparency in line with company policies. Manage employee relations in collaboration with Employee Relations, ensuring consistency and fairness. Oversee the onboarding process, performance reviews, and development discussions, ensuring that all clinical staff meet expected standards.
*Finance Management: Oversee all aspects of finance management within the practice, including reconciliation, credit control, invoice processing, and insurance claim management. Monitor financial performance trends, manage stock levels, and ensure the integrity of the PMS system.
*Marketing and Business Development: Collaborate with the Area and practice leadership team to plan and promote events such as Pet Health Plans, client educational evenings, and open days. Manage the practice's website and social media presence, promote pet insurance, and explore new ways to enhance our services to clients.
*Clinical Standards: Ensure compliance with the IVC Pricing Policy, RCVS Practice Standards, and legal obligations regarding veterinary medicinal products. Work with the clinical teams to maintain high standards of patient care and facilitate appropriate referrals within the IVC network.
Leading a team you are proud to be part of
At Mansion Hill Vets, we are committed to providing the highest quality care for companion animals. The practice is a single site small animal first opinion clinic, situated in Middleton Cheney just outside Banbury. We offer a wide range of veterinary services, from routine check-ups and nurse clinics to emergency care and complex surgeries. We believe in a modern approach to medicine and client service with an emphasis on the traditional veterinary values of integrity, clarity and trust. Currently, our team consists of 4 Veterinary Surgeons and with a strong nursing, admin and front-of-house support team.
As part of the IVC Evidensia network, one of our greatest advantages is that we draw on the extensive experiences of a leadership team of talented people who inspire IVC Evidensia to ask questions, improve processes and discover new opportunities. This shared ambition combined with our incredible network ensures that we work hard to maintain IVC Evidensia at the forefront of modern veterinary care.
What you'll bring to our team
We are looking for a strong and capable leader with experience of leading a team to success in a practice environment. Knowledge of the veterinary industry would be advantageous. You should have a proven track record of delivering results, whilst demonstrating strong people & leadership skills. Our ideal candidate will be aligned with our company values as well as having a positive outlook with confidence and belief in their own abilities.
A work/life balance that suits you
Your shift pattern entails a 40-hour working week over 5 days, however, a 4-day week and other flexible working requests will be considered if aligned with business needs. Unfortunately we cannot consider part time applications for this role.
Feel valued and rewarded
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary of up to £55,000 DOE you will benefit from:
Work-life balance
*6.6Weeks annual leave
*Additional annual leave for your birthday which will be added to your holiday allowance
*Relocation allowance
Wellbeing
*Private medical Insurance
*Employee Assistance Programme: 24/7 confidential helpline
*Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
*Initiatives focused on colleague wellbeing
Development
*Learning and development opportunities via the IVC Evidensia Academy
Colleague benefits
*Company pension scheme
*Healthcare Cash Plan
*Cycle to Work scheme
*Voluntary benefits: choose from a range of benefits to suit you
*Access to discounts/cashback with hundreds of participating retailers
*Discounted staff pet care
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
£0 - £0 a year
Up to £55,000 DOE