Project Director, Commerce

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Who are we?

A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era.

Our universe is made up of award-winning business arms Brave Bison, SocialChain, Engage and MiniMBA. And we're underpinned by our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok.

We're a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape.

Our mission

New platforms, new behaviours, new audiences, new trends, new technologies, new regulations-our clients' worlds get more complex daily. Their agency partnerships shouldn't. It's our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them.

That's why we make it our mission to capitalise on complexity for our clients-by crafting

dynamic digital solutions that outpace tomorrow's challenges.

Our values

We're a proudly diverse business comprised of deep specialists across social media, digital marketing and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values:
• Bold Curiosity.

We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients' worlds and are always hungry to learn more about them, our specialisms and each other.
• Connected Clarity.

We are focused in our collaboration - joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple.
• Positive Encouragement.

We want to make working with us the best part of someone's day. We lift one other

up, find the fun in the day to day and are committed to ensuring everyone belongs.
• Constant Impact.

We believe in outcomes over outputs. We're goal orientated, results driven and

data-led. We show up with passion every day. And we're always honing our craft.

Brave Bison Commerce

With over 300 ecommerce projects and £2billion worth of transactions under our belt,

we've designed and built hundreds of bespoke digital solutions for complex B2B, B2C, D2C

and B2B2C companies.

Whether we're modernising a monolith platform or building a fully composable solution, we ensure our clients are ready to meet customers anywhere - online, mobile, in-store or on social - unlocking a brave new world of possibility.

Position overview

As Delivery Director, you will play a pivotal role in maintaining our legacy of excellence. Your responsibilities encompass four key areas: Project Delivery, Delivery Operations, Client Leadership, and Business Proposition and Growth. Reporting directly to the VP of Commerce and working alongside the Commerce Management team, you will be the driving force behind project success, operational effectiveness & efficiency, client satisfaction, and the company's continuous growth.

Role & responsibilities:

Project delivery

• Oversee the Project Management (PM) team, ensuring the successful delivery of our e-commerce projects. Projects must be delivered on time, within budget, and meeting scope requirements.
• Drive continuous performance improvements across the delivery team, whilst proactively defining those KPI's with the VP Commerce and the Commerce Management Team.
• Assume ownership of the delivery process, actively seeking ways to customise and enhance it to meet the unique needs of our clients and our agency.
• Collaborate with the VP Commerce in the development of contracts and agreements for client work, ensuring project feasibility and alignment with our clients' business objectives.

Delivery Operations

• Work with Commerce Management team to ensure that our teams are structured optimally, considering both size and capabilities, to effectively handle our program of work and pipeline while maintaining strong profitability for the business.
• Take charge of the resourcing plan, tooling, and recruitment of staff for project work, ensuring that our teams are equipped with the necessary skills and resources for success.

Client Partnership

• Serve as the escalation point for delivery -related issues, actively addressing and resolving them to ensure client satisfaction.
• Collaborate with the Managing Management team and Account Owners to foster strong client partnerships that contribute to our business's growth. This entails a focus on both long-term opportunities and immediate client needs.
• Promote strategic client management across the delivery team to enhance client relationships and achieve sustained client success.

Business Proposition & Growth

• Collaborate with the VP Commerce, the Commerce Management team and the Head of Growth in developing business propositions and growth strategies that facilitate the expansion of our capabilities, geographic reach, and product/service offerings.
• Play a central role in pitches and new business proposals, with a particular focus on owning the delivery component to ensure project feasibility and success

Qualification & skills requirements

• Proven experience in leading and managing delivery teams in the field of e- commerce web design and development, with a track record of successful project
• Strong knowledge of project management methodologies, tools, and best
• Excellent leadership and communication skills, with the ability to work effectively with remote and cross-functional teams.
• Demonstrated experience in client relationship management and
• Strategic thinking and the ability to contribute to business planning and
• Proficient in problem-solving, decision-making, and conflict
• Demonstrable relevant experience in ecommerce/software project delivery and

What you'll get

Our people make us who we are, so to make sure we attract and retain the best and brightest in the industry, we offer an attractive benefits package.

But not only that, we are the UK's first carbon neutral agency (a status we have held since 2018), with a serious commitment to monitoring and reducing the impact our work has on the planet across three core sustainability pillars of Greenhouse Gases, Waste & Recycling and Sustainable Consumption.

Then there's a whole host of benefits - from discounted gym memberships and free eye tests to an employee pension scheme and enhanced maternity, paternity, and adoption package. Here's a snapshot of just some of the benefits we think you might also like:

• Dynamic working: To keep that work-life harmony in check, we're flexible on where and when you work.
• Private medical insurance: To keep you fighting fit and give you and your family peace of mind.
• Income protection: We know it feels good to be covered, just in
• Calm Subscription: Now more than ever, it's important to mind your mind!
• 25 days annual leave: This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
• Christmas closure: No need to save holiday days for the Christmas closure It's on us!
• Birthdays off: One extra day to celebrate your big day
• Summer hours: Between June and Aug we finish at 00 every Friday.
• Unlimited Counselling & Coaching: Unlimited access to mental health support & lifestyle coaching via OpenUp
• Remote Working: Work abroad for up to one month a
• Performance & Salary: Reviewed twice a year for everyone

Finally, we're proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.