POS Operations Assistant

About the roleThe critical purpose of the POS Operations Assistant role is to support the Senior POS Operations Manager with the planning, development and project management of all in-store Point of Sale (POS) in line with the customer plan and business objectives, ensuring all POS assets & projects reflect the brand identity & values, and deliver relevant and engaging messaging for customers, subsequently delivering sales growth.

To manage and coordinate all POS requests & briefs via Customer Planning & Campaigns, working collaboratively with key stakeholders to provide POS recommendations & solutions.

To work in partnership with the ITG POS Team to see all POS projects through from briefing to implementation.

• Salary- £35,000.00 - £55,400.00 per annum

• Contract type- This is a permanent position

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team attend the office once a week, typically on a Wednesday, to connect and attend key meetings on more of an ad-hoc basis

• Location -  This role is based at our Bracknell Head Office

Key responsibilities:

• Project manage and coordinate all in-store POS projects & briefs to deliver the customer plan and objectives, managing deadlines, stakeholders & internal expectations

• Work with the ITG POS team to ensure POS projects are delivered to their brief with clear POS assets outlined, bespoke requirements detailed, print timelines managed & budgets set

• Support the POS Operations Manager in owning, updating and maintaining all key POS activity across the POS Location Log and Customer Plan, ensuring all relevant teams have clear visibility of which POS assets are live each week and what to expect in stores and on digital screens

• Work with ITG and the Creative Team to produce POS solutions that are relevant, innovative, sustainable and aligned to commercial activity, ensuring the Waitrose brand is accurately reflected and lines up to the Waitrose customer experience and communication hierarchy

• Attend all key meetings & build strong relationships and foundations with key cross functional teams connected to POS: Content & Creative, Customer Planning, Campaigns, Store Concept Design, Retail, Commercial & Retail Media

• Support the delivery of key strategic POS projects (print & digital) ensuring outputs are aligned to the overarching strategic POS principles & frameworks

• Work closely with ITG & the relevant teams to drive continuous improvement & ideation across POS solutions, ways of working & processes, applying internal knowledge & insight to create an effective partnership

• Manage the approval of assets with relevant stakeholders. Review the creative at every stage of production and manage final sign-off ensuring the design and copy meet the brief requirements

• Support the POS Operations Manager with all Retail Media POS requests and queries, ensuring guidelines and frameworks are adhered to and retail media caps are managed tightly and kept in place

• Support the POS Operations Manager with the financial management of POS budgets and P&L including planning, forecasting and reporting

• Maintain awareness of competitor activity and market trends. Innovate and explore new opportunities and make recommendations for implementation

The successful candidate will have the following skills:

• In-Store Marketing: Point of sale and in-store communications subject matter expert: understanding, knowledge and experience of printed POS including end to end production and process management

• Project Management: Project management, planning and workflow: strong organisation skills and good at understanding & streamlining processes to effectively manage projects and stakeholders to deliver on time, to budget and brief

• Briefing & Attention to Detail: Ability to write clear briefs, capturing key information for copywriters & designers, strong attention to detail and a drive to deliver high levels of accuracy, consistency & brand guardianship.

• Commerciality: Demonstrates an innate passion for and understanding of Retail. This includes knowledge of our competitors and the wider social, political and economic factors which impact our business. Understands the Partnership business model and our integrated objectives and uses this understanding to make well informed decisions that support key business objectives

• Relationship Building: Understands how to form and sustain both internal and external networks by identifying those of like mind and interest who can support with achievement of business objectives and form lasting relationships

Essential skills and/or experience you’ll need: 

• Knowledge of print and digital in-store marketing

• Experience of managing budgets 

• Experience of project management 

• Excellent attention to detail and accuracy

Desirable skills and/or experience you may have: 

• Degree or further qualifications in marketing or business 

• Knowledge and understanding of digital screens and retail media sales 

• Interest in food and drink 

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About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.