Portfolio Delivery Manager
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General
Portfolio Delivery Manager
Key Relationships: Head of PMO, Project Managers & Delivery Leads, Group Head of Change, Head of Business Change, Business Stakeholders, Finance.
Job Summary: As Portfolio Delivery Manager, you are a steward of the Change Portfolio as part of our Portfolio Management Office (PMO) team, responsible for establishing and embedding portfolio management processes, creating the environment for delivery success.
You will provide delivery services to the change portfolio - providing confidence that the portfolio remains under control, delivery on track and visible.
You will providing data and insights, highlight challenges to inform decision making.
Key Responsibilities:
§ Provides Programme, Project, Portfolio services to the assigned portfolio(s) (e.g. monitoring plans, financials, risks & issues, dependencies, change requests, benefits etc).
§ Gathers, validates and challenges updates from Project Managers/Delivery Leads, driving use of simple, effective language and dealing with data gaps/omissions
§ Develops and leverage lessons learned capabilitiy and introduce findings to improve future delivery success.
§ Identifies, assess and ensure risks are well managed to mitigate delivery and benefits
§ Identifies and assists in the definition of dependencies and to proactively manage with awareness of impacts.
§ Facilitates forums to promote visibility and alignment between related activities/projects within portfolio (e.g. QBR)
§ Facilitates the end phase stage gate review as key part of Change Management Framework (e.g. Investigate, Manage, Transfer, Realise)
§ Coordinates the production of reports to support governance decision making (locally for the proejct/programme/portfolio and enterprise level) produced by PPM tool
§ Drives the development of the Capacity Management capability, supporting stakeholders to consider their capacity for change
§ Supports the allocation (and changes to) internal SME resources within the portfolio (or sub portfolios) assessing the impact and offering pragmatic solutions.
§ Considers synergies and common needs across the portfolio (e.g. SME capacity/resourcing, Dependencies, support from other change services e.g Procurement etc)
§ Support budgeting and cost control in context of the Change Funding Model
§ Highlights learnings to feed into the improvement of the Change Governance model and related frameworks (VRF, CMF etc)
§ Highlights conflicts between portfolio and business-as-usual needs
Personal Specification:
Skills & Abilities
§ Balancing competing needs
§ Time Management
§ Coaching and educating
§ Analysis
§ Objective setting
§ Data Assimilation
§ Feedback
§ Business acumen
Knowledge & Experience
§ Applications and tools (Office systems, MS Teams, PPM Tools (ideally Planview Adaptive Work), JIRA, Confluence
§ Portfolio prioritisation, project pipelines/backlog processes
§ Corporate language and communication
§ Business operating models, metrics (OKRs, KPIs etc)
§ Change delivery methods (MSP, Prince2, SDLC, Scrum, SAFe)
§ Programme, Project and Portfolio (P3M) and PMO theories and practice, including maturity models
§ Typical financial processes (budgeting, forecasting, actuals, alignment with Financial cycles)
§ Service Management (e.g. ITIL)
Aptitude & Disposition
§ Attention to detail, but aware of the bigger picture
§ Provides candid feedback in a constructive manner
§ Takes ownerships of tasks, completes promptly keeping stakeholders updated
§ Remains objective
§ Team player
§ Proactive and uses initiative
§ Open, honest, relationship builder
§ Open to challenge and debate
§ Resilient, maintain a positive attitude
§ Probe and challenge in a professional manner
§ Work with passion and compassion, maintaining growth mindset
§ Be curious, look beyond
§ Practice what you preach, lead by example
Competencies
§ Project Prioritisation
§ Change Governance
§ Business Case
§ Resource Management
§ Project Control/Monitoring
§ Benefits Management
§ Risk Management
§ Stakeholder Engagement
§ Change Control
§ Financial Management
§ Change Governance
§ Portfolio Prioritisation & Planning
§ Portfolio Management Frameworks/processes (development/improvement)
§ Delivery Frameworks/Project Management good practice & templates
§ Tooling
§ Data insights / reporting
§ Capacity Management
§ Alignment with Change Services (Strategy, Procurement, Info Sec, Tech Architecture)