Policy Framework and Reporting Manager (9m FTC)

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How you'll help us live our purpose

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do. And you can play your part too - join our Customer Risk & Assurance team as a Policy Framework and Reporting Manager.

How you'll make a difference

In the role of Policy and Framework Specialist you will be responsible for the development, embedding and monitoring of Customer Risk and Assurance frameworks. This role will ensure high quality consistent policy and framework design and execution, aligned to risk appetite, regulation and Consumer Duty. You will be play an integral part of the creation of a roadmap and tangible actions to move towards interrogated assurance, collaborating across 3LOD.

What will you bring to the role?

• Understanding of FCA Code of Conduct Rules, Principles for Business, Consumer Duty Regulation and Vulnerable Customer Guidance
• Experience of conduct and operational risk framework and policy development.
• Experience of analysing findings/data, identifying trends and root causes to support policy / framework development.
• Experience of operational and conduct risk management and application of ERMFs in the 1st line.
• Ability to learn new skills and operate in a dynamic environment

And in return, you'll get the best from us:

• Hybrid working - 2 days per week in the office
• Annual bonus of up to 12%

• Matched pension contributions up to 10%

• 26 days holiday, plus bank holidays and holiday purchase scheme

• Colleague Mortgage and Saver products

• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose us?

Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on careers@leedsbuildingsociety.co.uk .

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