PMO Project Development Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Detailed job description and main responsibilities

The PMO a key enabling service to the Trust and is vital in the delivery of both the Efficiencies Programme and the Patient First Improvement Programme at Medway NHS Foundation Trust (MFT).

The PMO Project Development Manager post sits within this newly reformed team and is one of five project manager roles within the team.

The PMO Project Delivery Manager is integral to the delivery of both our efficiencies programme, and our Patient First corporate projects and programmes as agreed by our executive team.

The PMO is responsible for monitoring, reporting and driving progress of these schemes across the Trust, ensuring appropriate governance, oversight and assurance up to Board level.

The Transformation Team are responsible for continuous improvement training, coaching and embedding the Patient First methodology and ethos across the site.

Medway NHS Foundation Trust (MFT) is in its second year of embedding the Patient First Improvement Programme as a singular approach to continual improvement across the Trust, and are focussing on ensuring our financial sustainability is fully embedded within this ethos.

The role involves working closely with colleagues in varying roles and seniority across the Trust, including clinicians and Executive Directors. The post holder will be a specialist in both continuous improvement and project and programme management, and be comfortable with delivering challenging data and information to senior members of staff.

Key Responsibilities:

This role is instrumental to the successful delivery of our Efficiencies Programme, as well as our corporate projects Trust-wide. The Project Development Manager will support the Head of PMO who is responsible for ensuring the delivery of high quality information, supports prioritisation of project deliverables, progress of the deliverables and highlighting the risks and benefits associated with all projects in their remit. Their key responsibilies include (but are not limited to):

Communications and Relationships Skills
• Engaging with a wide range of stakeholders, including external to ensure alignment across the local health and care system
• Have experience in delivering performance news to stakeholders on a frequent basis
• Provide and receive highly complex and sometimes contentious information to a wide range of audiences (including Executive leaders) on a frequent basis, ensuring you are able to overcome barriers to understanding. This will include project reports, communications, business cases, bids for funding and explanations of technical and complex issues. Make recommendations and present findings at all levels throughout the Trust including to senior clinical and management audiences.
• Support the stakeholder management for all workstreams within the individuals' portfolio.
• Manage, motivate, persuade and influence multiple stakeholders and partners to ensure a shared purpose and those responsibilities are clear, agreed and followed up in a timely manner
• Ensure the inclusion of change management and stakeholder management methods, techniques and principles in the implementation approach to manage change at all levels.
• Advocate the development of an improvement culture and a focus on financial sustainability across the organisation
• Transfer improvement skills via other forms of development such as mentoring, peer coaching and team development sessions. This will involve coaching through huddles/ boards and through A3's.

Knowledge, Training and Experience
• Degree level education or equivalent in a relevant subject or demonstrable relevant experience
• Be an experienced project manager as well as have experience in continuous improvement
• Experience in financial controls

Analytical and Judgemental Skills
• Use problem-solving skills to find and understand root causes of problems and identify opportunities for improvement.
• To understand and track complex interdependencies between different initiatives and different parts of the organisation or sector that may impact the Efficiencies programme, and make judgments and recommendations based on this information
• Track and evaluate changes, measuring impact and progress against agreed and robust improvement metrics.
• Collect, analyse, synthesise and report on complex data and to use this to inform the identification, prioritisation and delivery of efficiencies and improvement initiatives.
• Advocate for and ensure the inclusion of data analysis expertise to support expert advice on the use of data to drive data-led prioritisation and improvement in the organisation.
• Provide progress reports against planned delivery, performance metrics and agreed milestones

Planning and Organisational skills
• Suppor with the development of improvement stories to share internally and externally to demonstrate value and impact
• Ensuring processes and systems are in place to enable effective planning and scheduling
• Managing project controls and reporting progress to programme managers and head of service
• Design, facilitate and lead substantial workshops, stakeholder events and project meetings with a wide range of stakeholders. This may include rapid improvement and efficiencies planning events with very senior stakeholders.
• Apply an efficiencies lens to the development and identification of efficiencies, lean methodology, Getting Right First Time (GIRFT) benchmarking and in so doing identify and eliminate waste in a multi-faceted and complex system. This must ensure the postholder takes in to account risk and quality impact of all initiatives.
• Benchmark services using tools like Model Hospital and GIRFT to enhance our efficiencies programme and identify areas of opportunity.
• Support with formulation of long term Efficiencies plans to enable the Trust to meet a break even target and reduce our overspend, embedding financial stability in the Trust
• Maintain strong governance, processes and standardised documentation for all projects and programmes within their remit

Physical Skills and Effort
• This role is a desk based role, and the holder will need to have standard keyboard skills
• There will be meetings across the site, which may require walking from one end of the site to the other
• Driver meetings, breakthrough objective huddles and other huddles take place standing up in front of a physical white board, therefore standing for a period of time will be required on a frequent basis

Responsibility for Patient Care
• This role will impact our patients experience and care at the Trust, by focussing on implementing change and reducing waste whilst capturing financial savings. The post holder must be able to support colleagues and service leads to ensure that our "Patient First" ethos is embedded.
• Ensure the completion of Quality and Equality Impact Assessments for all change projects to ensure no detrimental impact to our patients or staff

Responsibility for Policy/Service Development
• Responsible for delivering Efficiencies that will develop services across the Trust
• Responsible for policies and standard operating procedures relating to the efficiencies programme and corporate projects, and ensuring compliance and alignment to Trust strategies

Responsibility for Financial and Physical Resources
• Responsible for the budget for the PMO arm of the Transformation Team, including the procurement or maintenance of physical assets and supplies

Responsibility for Human Resources
• Leadership of the PMO team, working closely with the Head of Transformation to ensure alignment across the wider team
• Coach and support junior colleagues within the Transformation Team to build and embed capability and capacity
• Have experience in the development of internal and external colleagues
• Align and mobilise the network of resources to support the wider transformation agenda at MFT
• Build capability in our workforce through the design and delivery of development programmes, training and coaching regarding efficiencies
• Provide line management to PMO team group including analysts, project managers and support officers
• Promote equality in care and practice by recognising, respecting and meeting the needs and choices of individuals.
• Provide visible and effective leadership, creating a climate where individuals and teams understand their roles and responsibilities and people are empowered to be effective in their role.

Responsibility for Information Resources
• Responsible for Efficiencies documentation, and their accessibility to all members across the Trust

Responsibility for Research and Development
• Ensures audits are carried out within own team to enable delivery and learn from previous projects/programmes
• Initiate research to inform improvement activity

Freedom to Act
• Deputise for the Head of PMO as appropriate
• Support the leadership of the Trust PMO on a daily basis in order to monitor, drive and challenge the delivery of the Trust's Efficiencies Programme
• Interpret policies and apply judgment to apply in to practice with own team
• Meet predefined objectives through autonomous working and the demonstration of a leadership style that is consistent with the Trust values

Mental and Emotional Effort (including working conditions)
• Frequently focus on complex information and data for prolonged periods of time requiring high levels of concentration
• Resilience to deal with occasional/frequent indirect exposure to emotional circumstances
• Some exposure to unpleasant working conditions in extreme weather (e.g. heatwave)

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent level qualification or experience
• Project Management Qualification e.g. MSP, Prince 2 (advanced) or equivalent experience
• Evidence of continuing professional development
• Leadership, negotiation and counselling skills

Knowledge

Essential criteria

• Understanding of continuous improvement methodology, project management and financial controls
• Understanding of economic, financial and organisational complexities of the NHS and local healthcare environment
• Understanding of the dynamics of the health care environment and local health care systems
• Knowledge of health intelligence and data sources
• Knowledge and understanding of governance and risk management systems and processes

Experience

Essential criteria

• Experience in project management (preferably within an acute Trust)
• Experience of delivering large scale improvements through the design, development and implementation stages
• Demonstrable experience of the effective use of project management techniques to effectively manage across workstreams/ departmental boundaries
• Experience of facilitating large and complex workshops involving senior stakeholders
• Experience of effective use of project management tools across an organisation

Skills

Essential criteria

• Ability to assimilate and analyse information, e.g. range of data to adapt continous improvement activity planning and provision
• Advanced analytical and judgement skills including understanding and application of complex statistical and numerical data
• Highly proficient in the use of Microsoft products including Word, Excel, Visio and PowerPoint
• Advanced communication skills both written (complex report writing) and spoken, including expert facilitation skills.
• Ability to present effectively to large groups including very senior staff and external professional bodies.

Please note that we do not accept applications via CV or recruitment agencies.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.

We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.

This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.

If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.

We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• PMO Project Development Manager (PDF, 896.2KB)