Platform Operations Coordinator
Platform Operations Coordinator
Streaming, Interactive & Data
12 month FTC
White City, London
Hiring range: £24,000 - £28,000
For more information please email TalkingCareers@itv.com
Your work matters to millions.
Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.
When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people.
Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.
Your impact sends ripples.
The role
The Platform Operations Coordinator is responsible for following the processes for the day-to-day preparing, testing, monitoring and reporting of all ITV interactive platforms. With cross use of multiple platforms serving telephony, mobile & online mechanisms to our viewers.
The Platform Operations Coordinator is able to assist the senior members of the team with ongoing and new projects and interactive products, ensuring the user experience meets ITV's quality standards. As well as monitoring and implementing processes to ensure all platform releases are fully integrated, tested and developed efficiently and effectively.
Skills you'll need (minimum criteria)
- A consistent high standard for attention to detail.
- Ability to remain calm under pressure within a live service environment and be reactive to fast requests and changes, as well as delivering to a deadline.
- Experience with handling personal data or sensitive information and dealing within the GDPR and Data Protection guidelines.
- Team player, someone who is highly collaborative and has experience working in a well established team.
Other things we're looking for (key criteria)
- Experience of broadcast telephony services.
- Highly organised and process driven, including ability to define, document and implement processes from scratch.
- Good communication skills including customer (viewer) facing matters.
- Ability to solve problems including the ability to make key decisions in isolation under time pressure (e.g. during escalation procedures outside office hours).
- Knowledge of digital television and television interactivities, including but not limited to voting and competitions.
- Understanding of, and ability to balance, the relationship between broadcasting and suppliers.
- Familiar with working in a fast moving and changing environment.
- BT Ride Accreditation would be a great asset but it is not a requirement.
- Integrity and the ability to defend ITV values.
- Experience of project management and collaboration tools (e.g. JIRA, Trello)
ITV is for everyone.
ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage* (minimum criteria above).
We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.
Find out more about applying with a disability.
* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.
Because those who make an impact deserve to be rewarded for it.
ITV offers some great rewards and benefits including:
- Flexible working with a range of options
- Generous holiday allowance, plus you can buy more
- Annual bonus opportunity
- Competitive pension contribution
- Save as you earn - with an opportunity to buy ITV shares
- Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
Closing date: Thursday 20th March 2025]]>