Pharmacist Manager - John Bell & Croyden

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Overview of the role

We are looking for a Pharmacist Manager to lead the Pharmacy team and to make a real difference at our pharmacy based in XXXX.

The Pharmacy:

The Team:

Main Responsibility

Overview:

The Pharmacist Manager role is both a commercially and patient care focused role, that requires a strong leader with a passion for healthcare, patients and driving revenue.

Job Purpose:

• To lead, coach and develop the Pharmacy Department to achieve excellence and provide exceptional customer care and patient safety.
• Build and maintain relationships with key stakeholders both internally and externally to drive operational excellence through pharmacy sales and professional services.
• To grow revenue in line with company expectations and aim to exceed targets through innovation and collaboration.

Through effective line management, ensure the delivery of great customer service through compliance to operational excellence in order to deliver the achievement of sales and profit targets within agreed budget, timescales and policies, supporting the drive towards establishing John Bell & Croyden as a world class Wellbeing Emporium and Pharmacy.

Principle Accountabilities:

Pharmacy

• Take direct responsibility for the support, development and success of dispensary and in-store services. The Pharmacist Manager will drive prescription and services sales through leadership, entrepreneurial savvy and commercial acumen.
• Undertake all Audits, SOP review and GPhC compliance activities to ensure the highest standards within the dispensary and all other pharmacy-controlled areas of the business.

Quality Assurance

• Ensure compliance with all aspects of operational excellence through adherence to Standard Operating Procedures and compliance with Company Policies within the business to ensure all aspects of personal performance are aligned to protect brand integrity.
• Ensure full compliance with defined Operational Standards, GPhC requirements including all clinical governance processes.
• Ensure that defined Operational Standards, GPHC requirements including all clinical

governance processes are communicated effectively and understood to ensure full compliance.

Operations

• Working as part of JB&C Senior Management, identify key strategic partnerships to ensure the continued development of the Pharmacy department
• Ensure direct reports maintain high standards of professional customer service at all times to meet and exceed customer expectations.
• Implement all agreed non-negotiable standards and company etiquette.
• Lead, coach and develop Pharmacists to ensure that they are able to perform their role to the highest standard.
• Encourage team building/team working, providing regular constructive feedback to the team, giving feedback on what is happening in the Company.
• Conduct Performance Reviews on a regular and agreed basis developing Pharmacists learning and development plans to meet their needs.
• Succession plan for the whole team, manage and monitor an overall training plan e.g. continued professional development.
• Create and respond to opportunities for development of self and others.
• Create departmental KPI's, utilize appropriate management information to review, understand and drive business performance.
• Create and develop a platform to drive Private prescription sales and services income
• Provide leadership for maintenance of the ISO9001 Quality Standard and any other accreditations held by the business.

Attainments, Skills & Qualifications:

Essential

• Qualified and registered with GPhC
• Proven experience of successfully leading a team.
• Excellent written and verbal communication skills.
• Role modelling values.
• IT Literate.
• Experience in a Retail pharmacy/ Hospital pharmacy.

Desirable

• Management qualifications

The Ideal Candidate

You'll be required to have your GPhC registration upon your start date.

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a flexible position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Package Description

About the Company
Our History Through The Ages

John Bell & Croyden can trace its history to 1798 when John Bell opened the original pharmacy on Oxford Street, London.

We are proud that John Bell and his son Jacob were pioneering pharmacists and played key roles in the founding of Pharmacy as a profession in the United Kingdom. Jacob founded the Pharmaceutical Society in 1841 (later to become The Royal Pharmaceutical Society of Great Britain) and was the originator and first editor of The Pharmaceutical Journal.

He was a Member of Parliament for St.Albans, an art collector and a considerable patron of the arts with friends such as artists William Frith, Edwin Landseer, and William Etty and authors Charles Dickens and William Makerpeace Thackeray.

Until the advent of the 20th Century, the store was open seven days a week from 8am to 11pm. All staff were given time for recreation, religious observance and study and were actively encouraged towards self-improvement by attending lectures at the Pharmaceutical Society's School of Pharmacy.

Every preparation sold was made on the premises, offering bespoke products with a substantial manufacturing facility on-site.

John Bell Croyden was acquired by Savory Moore in 1928, later becoming part of the Lloyds Chemist (now LloydsPharmacy) chain. Throughout its long history, many esteemed company names have been involved in creating the brand as we know today, including Savory & Moore, Allens Chemist, Cross & Herbert, R Gordon Drummond, Kingswood GK, Hills Pharmacy and of course, Lloyds Chemist.

Celesio AG, purchased AAH PLC (the UK's leading pharmaceutical wholesaler) in 1995, and acquired Lloyds Chemists PLC two years later. The companies then fell under the McKesson umbrella from 2014 until 2022.

From 2022, John Bell & Croyden, Lloyds Pharmacy and wholesaler AAH collaborated as a part of the Hallo Healthcare Group.

In September 2023, John Bell & Croyden was acquired by Bestway Healthcare Group and now operates as a standalone business.