Personal Shopping Manager

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Personal Shopping Manager

Role Responsibility

As a Personal Shopping Manager, you will be responsible for managing a team and department focused on delivering exceptional service. Providing a bespoke experience to customers from all over the world, our products are exceptional, and so is the service that accompanies them.

As Personal Shopping Manager you will:

• Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit
• Role model and deliver an exceptional personalised service to all customers. Setting and continuously monitoring service standards, motivating the team to achieve them and taking proactive action to address any issues
• Demonstrate a commercial mind set and outlook to stay responsive to customer needs, including monitoring external factors and competitor activity
• Create and take ownership of a clear plan to deliver results on time. Accountable for sales and profit targets, giving full consideration to both short and medium term opportunities, you will also ensure budget and payroll are in line with plan
• Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
• Collaborate with various functions, from B&M to review information in line with trends and requests, fashion workroom to monitor all tailoring needs to concessions to deliver clients requests, you know how build and maintain relationships throughout the business
• Ensure that the Division is fully compliant at all times with trading standards legislation, health & safety legislation and security standards

The Ideal Candidate

• A sales and service expert. You know how to deliver exceptional service and cultivate client relationships, leading and coaching your team to do the same
• Commercially astute. You are responsive to customer needs as well as market and competitor trends. Taking opportunities to improve performance by creating and owning a clear plan to deliver results
• A great communicator. Friendly and confident in your manner you excel in the relationships you build with customers, team members, stakeholders and concessions
• A natural leader. Coaching team members to drive performance and enable change as well as supporting development
• A team player. Bringing ideas and sharing best practice with the senior management team, whilst supporting others as appropriate
• Collaborative. Working flexibly as part of the management team you will support in projects and cross functional meetings as appropriate
• An example of our values, a trusted and respected colleague

KPIs
Sales - Total OB and concession sales (LY and Plan)
Service - NPS score
People - Absence, turnover, engagement and pulse surveys
Payroll - Cash and percentage to sales

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

About the Company

Rewards and benefits

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
• Generous annual leave that increases with length of service
• Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations
• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
• Defined pension contribution scheme

• Generous bonus and/or commission scheme
• Enviable team member discount including sale previews and double discount days
• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
• Subsidised gym memberships

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)
• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
• Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail...

Everyone is welcome

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

To ensure every feels welcome, we offer support at every stage of the application and interview process. Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet

We're not ones to brag, but since you asked...Selfridges has won the award for The World's Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a 'Best 25 Big Company to Work For 2020' as awarded by The Sunday Times.

Selfridges