Senior Manager, Asset Servicing (Back Office) - Investment Management & Wealth, Operations & Domain Solutions, Engineering AI & Data, Technology & Transformation

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Job description

Connect to your Industry

Deloitte's Investment and Wealth consulting practice is actively engaged across the industry to support delivering a wide range of operational, technical, and regulatory solutions designed to help the players across the value chain create a competitive advantage and achieve their growth ambitions. Our practice works closely with leading Private Banks, Wealth Managers, Asset Managers and Asset Servicing firms to solve large complex problems, with a particular emphasis on optimising and transforming back-office operations. As part of the Investment Management & Wealth Consulting practice at Deloitte, we pride ourselves on our ability to harness our deep industry experience, particularly within back-office functions such as Transfer Agency, Custody, Depositories, and Fund Accounting, to help our clients drive transformational change.

Our people and the way we work are two of the things that set us apart. For us, collaboration is fundamental to success. We bring together unrivalled depth and breadth of expertise from IM&W focused practitioners across the business to work closely with our clients and each other, at every stage of every project, to solve our clients' most complex problems with a mix of knowledge, creativity, and intellectual rigour.

Leading transformation is fundamental to our business. Re-engineering the core of our clients' back-office operations; enabling them to unleash growth, create better futures for customers, citizens and employees, and to bring genuine, lasting value to their business.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

The Investment Management value chain is currently undergoing significant change. Both Asset Managers and Asset Servicers are undergoing transformation journeys, which as a result is changing where activities sit on the value chain and thus altering the operating models of both players. Our ambition is to become the leading Consulting practice in Asset Servicing, helping asset servicers to deliver large scale transformation change initiatives that enable digital technology adoption and operational efficiencies through major structural changes within their back-office operations, including Transfer Agency, Custody, Depositories, and Fund Accounting, to unlock value and growth ambitions for their organisations. We are looking for talented individuals with expertise in back-office asset servicing with a passion to learn, develop and grow within our proposition team.

As a Senior Manager in our team, you will play a pivotal role in shaping and delivering our Asset Servicing proposition, with a deep specialisation in back-office functions. You will have the opportunity to:

• Lead and expand our expertise in back-office asset servicing, driving thought leadership and market presence.
• Oversee the successful delivery of complex client engagements and large-scale programmes, ensuring exceptional client satisfaction and strategic outcomes within back-office transformation projects.
• Provide strategic leadership and mentorship to project teams, fostering the growth and development of our junior and mid-level practitioners.
• Drive the development and growth of the Investment Management practice, actively contributing to the asset servicing back-office proposition, market offerings, and intellectual capital.
• Cultivate and strengthen senior-level client relationships, acting as a trusted advisor and identifying new business opportunities.
• Contribute significantly to business development activities, including proposal writing and client presentations, to secure new engagements.

Connect to your skills and professional experience

• Extensive industry experience working in the Investment Management Asset Servicing market with a deep expertise in Transfer Agency, Fund Administration and/or Custody Services.
• Big 4 Consulting or equivalent background, with demonstrable experience at a Senior Manager level or above.
• Significant experience leading and driving large-scale transformational change programmes within back-office functions of asset servicer(s), demonstrating strategic impact and measurable results.
• Proven ability to mentor, coach, and develop high-performing teams and individuals, fostering a culture of excellence and continuous improvement.
• A strong track record of designing, delivering, and leading complex projects and programmes, with a proven ability to structure, develop, and deliver innovative and sustainable transformation solutions for back-office operations.
• Exceptional ability to mobilise and motivate large, diverse teams, establishing strategic plans, project objectives, and ensuring successful execution across multiple workstreams.
• Deep understanding of operating model concepts, design, and analysis, particularly as applied to complex back-office processes, technology integration, and regulatory compliance.
• Demonstrated success in leading and growing senior-level client relationships, acting as a trusted advisor, and identifying and converting new business opportunities.
• Expertise in managing and influencing senior stakeholders, navigating complex organisational dynamics, and resolving high-impact issues across client and internal teams.
• Exceptional communication and presentation skills, capable of articulating complex strategic and technical concepts to executive-level audiences and facilitating consensus.
• Demonstrated ability to significantly contribute to practice development, including proposition design, thought leadership, market eminence, and intellectual capital development.
• Excellent ability in Microsoft Office, particularly in PowerPoint and Excel.
• A comprehensive understanding of diversity, equity, and inclusion principles, with a proven ability to foster an inclusive culture within teams and client engagements.
• Advanced understanding of risk management principles, regulatory compliance, and governance frameworks relevant to asset servicing back-office operations.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Engineering, AI and Data

We lead transformation at the heart of our clients; re-engineering the core of our clients' organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"I see my role as helping and preparing the business towards new ways of working and guiding them along the change journey. I am passionate about people and constantly thinking about how I can make change easier for any impacted team."- Sophia, T&T

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, T&T

Our hybrid working policy

You'll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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