Performance Support Manager

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

Are you looking for a break from your current role, or an opportunity to try out your skills at the next level?

The Division of Medicine & Integrated Care seeks a knowledgeable, resilient and resourceful NHS elective pathway specialist with solid information management and data processing skills. We aim to recruit a person whose behaviours are led by genuine enthusiasm and a sense of professional curiosity to play their part in ensuring equity of access for every patient on an elective care pathway.

The Performance Lead is the Division's go-to person for all issues relating to RTT validation and performance, through the elective care group they provide a comprehensive overview of elective care performance across a range of performance measures. They guide, oversee and assess RTT validation activities carried out on behalf of the Division of Medicine & Integrated Care.

Main duties of the job

• This is an exciting opportunity for someone with excellent knowledge of RTT pathway validation and management, and with first-hand experience of data manipulation and analysis. The role requires a clear communicator with people management experience, and one who is interested in working closely with operational and clinical teams to support both Divisional and Trust objectives.
• You will work in collaboration with colleagues from across the organisation, identifying opportunities for shared learning to support and motivate others to achieve excellent results. In this role you will champion best practice and promote a holistic approach to co-ordinating people, systems and processes. You will already have a thorough understanding of data captured through NHS clinical systems, and you will have demonstrable ability to extract and present management information in a clear and concise way.
• Advanced skills in Microsoft Excel and an understanding of database management principles are essential. Well-developed analytical and effective communication skills are also required to ensure the presentation and flow of accurate and meaningful information to support operational and clinical prioritisation and decision making. In this role you will lead validation supervisors and quality assure the work of a team of pathway co-ordinators.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• First degree or suitable equivalent experience

Desirable criteria

• Relevant postgraduate course or equivalent experience

Experience

Essential criteria

• Experience of developing and maintaining databases and information management systems
• Relevant experience including direct line management responsibility
• Experience of successful multidisciplinary staff management
• Experience of managing budgets and resource allocation procedures

Skills/Knowledge/ Abilities

Essential criteria

• Ability to think and plan creatively, and to prioritise work programs in the face of competing demands
• Ability to manage and deliver to deadlines and within resources
• Ability to inspire confidence and to lead staff, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
• High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 526.0KB)
• Functional Requirement Form (PDF, 272.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)