Performance Product Data Feed Manager (EMEA)

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About Feedonomics - A Remote-First Company

Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That's where Feedonomics comes in!

As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top ecommerce shopping destinations around the world.

What makes us different from other SaaS companies in the space?

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.
The Global Operations team at Feedonomics

The Global Operations team at Feedonomics is an incredible group of Feedos who work to ensure our clients have THE best possible experience at Feedonomics. The support side of the team handles both inbound reactive customer support and outbound proactive client success with a focus on quality. As a part of our Global Operations team is the Advertising team, which is a client centric team supporting a fully managed solution that streamlines feed optimization, product listing, and data synchronization for hundreds of paid search, social media, and affiliate channels. Our stellar global operations team and support specialists are available 24/7, enabling Feedonomics to create a full-service feed management experience for advertisers.
The Role

We are seeking an Enterprise Feed Manager to oversee the technical and strategic management of 15-20 enterprise clients, ensuring seamless onboarding, ongoing technical account maintenance, and continuous growth. This role is responsible for managing end-to-end onboarding implementations, ongoing data feed management support, and providing strategic channel recommendations to maximize eCommerce success.

The ideal candidate will have a strong technical background in data feed management, digital marketing experience, and eCommerce platforms, coupled with project management and client relationship management expertise. They will collaborate cross-functionally with internal teams to oversee onboarding workflows, troubleshoot technical challenges, and deliver on our value proposition.

The Responsibilities

• Serve as the primary point of contact for clients, ensuring accurate and timely responses.
• Facilitate monthly virtual client meetings on a monthly basis.
• Cross-collaborate with Sales on strategic business reviews
• Set and manage client expectations while proactively addressing potential issues.
• Maintain strong client relationships to foster long-term partnerships.
• Oversee multi-client communications and delegate tasks to appropriate support teams.
• Track and document client technical data feed requirements and account details.
• Provide regular reports on account status, special projects, and key deliverables.
• Keep leadership informed of client escalations and major account developments.
• Configure and map attributes from delimited files, XML files, custom scripts, and API integrations.
• Assess data quality, resolve discrepancies, and optimize product feeds for various eCommerce channels.
• Install, troubleshoot, and maintain Feedonomics platform integrations to ensure seamless data imports.
• Work with Product and Development teams to report platform enhancements and address technical challenges.
• Follow and enforce best practices for product feed optimization, filtering, and export setup.
• Ensure accuracy in feeds by conducting quality reviews before submission.
• Manage and prioritize tasks, including support queues, emails, and client requests.
• Maintain and document account processes, best practices, and platform-specific requirements.
• Collaborate with eCommerce partners and affiliate networks to clarify feed requirements.

The Requirements

• 3+ years of experience with feed account management
• 3 + years digital marketing/e-commerce performance
• 3 + years project management experience
• 3 + years experience in a client-facing support role
• Demonstrable ability to multi-task and adhere to deadlines
• Well-organized with a customer-oriented approach
• Excellent written and verbal communication skills
• Bachelor's degree in Business Computer Science, or Marketing preferred or equivalent work experience

What's in it for you?

• Remote work set-up
• Competitive pay
• Generous paid time off including vacation days and sick leave
• Private Medical Insurance with an option to extend coverage to partner and children
• Health Assured EAP that provides a complete support network covering a wide range of issues such as life support, legal information, bereavement support, medical information, and cognitive behavioral therapy online
• Employer-Sponsored Pension
• FeedoFUNds, a dedicated budget to foster and build relationships across the company on in-person or virtual team events
• Employee Resource Groups (ERG)
• Feedonomics Certification
• Referral bonus program

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.
What's in it for you?

• Remote work set-up
• Competitive pay
• Generous paid time off including vacation days and sick leave
• Private Medical Insurance with an option to extend coverage to partner and children
• Health Assured EAP that provides a complete support network covering a wide range of issues such as life support, legal information, bereavement support, medical information, and cognitive behavioral therapy online
• Employer-Sponsored Pension
• FeedoFUNds, a dedicated budget to foster and build relationships across the company on in-person or virtual team events
• Employee Resource Groups (ERG)
• Feedonomics Certification
• Referral bonus program

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, access to a wellness app, and diversity and inclusion resource groups.

We value candidate safety. Please be aware that all official communication will only be sent from @feedonomics.com or @bigcommerce.com email addresses.