Performance Modelling Manager [NEW]

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As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - London Northwestern and West Midlands Railways.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit a Performance Modelling Manager to lead the development and implementation of data-driven timetable modelling for our railway operations. This pivotal role will manage the relationship with a chosen modelling provider and use performance insights to shape operational change. This role is Full Time, Permanent and based in Birmingham.

The role will be responsible to produce performance models, interpreting their outputs and leading the integration of recommendations into real-world improvements - driving reliability, efficiency, and customer satisfaction.

This is a highly visible role with significant responsibility to influence over how we shape our future railway - both tactically and strategically - with a direct impact on performance, customer experience, and long-term business planning.

Knowledge and Experience

• Strong experience in railway performance, timetable planning, and/or operational modelling.
• Proven ability to lead projects and implement performance-based recommendations.
• Experience using modelling tools (e.g. Trenissimo, RailSys, MOIRA, TPS, or similar).
• Educated to degree level with an analytical mindset with the ability to interpret complex data and make informed decisions.
• Confident communicator with experience influencing cross-functional stakeholders.
• Strategic thinker with the drive to convert data into action.
• Good negotiator with proven ability to influence stakeholders.
• Experience managing suppliers or consultancy partners.
• Collaborative approach to work.
• Adaptable, proactive and works on own initiative.
• Manages risk and opportunity.
• Able to prioritise tasks in a busy environment and manage workload appropriately.

What are the salary and benefits?

• Salary - Up to £50,000 depending on experience
• Final salary pension - one of the best pension schemes available
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
• 75% off all other train company travel tickets
• Retail discounts
• Career development opportunities

Due to the volume of applications we receive the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.