Performance Manager

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Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword 'Whittington'

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it's important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Whittington Health NHS Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

Job overview

The post holder will deliver transformation and service improvement projects across the Soft FM Services including inhouse and outsource contracted sources within Estates & Facilities Directorate. The post holder will be expected to lead and manage a number of pathway redesign, efficiency, and service improvement workstreams including undertaking demand and capacity analysis, from initial design to benefit realisation and reporting. The post holder will ensure that service transformation will lead to improved patient experience and clinical outcome, target compliance and financial balance.The post holder will represent the Trust externally with other agencies as relevant including clinical networks and other agencies within and without the NHS.

Main duties of the job

• Leadership
• Service Transformation and improvement
• Communication and relationships
• Project analysis
• Performance Management
• Human Resources and OD
• Finance
• IT
• Freedom to act
• Professional Development

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

Leadership

• Contribute to the development and promote a clear vision and strategy for the Directorate
• Provide visible leadership in a continuous quest for improving learning, performance and quality, promoting a clear sense of direction, fitting with the Trust's objectives. Ensure that service developments and business plans have the involvement and commitment of clinicians and multidisciplinary teams.

Service Transformation and improvement

• To lead and project manage a number of service transformation projects and support service departments to deliver the QIPP programme across the Directorate.
• Lead on the development of policies, performance improvement models and systems as required, in consultation and collaboration with others.
• Establish systems within the Trust's patient involvement strategy for assessing service users views on the quality of services provided and for involving patients, relatives and their representatives in the planning and development of services.

Communication and relationships

• Provide updates for Divisional Management Teams, Executive Team, and any other Committees on progress with deliverables and risks
• Motivate staff groups and manage the change process ensuring effective communication of complex and sensitive issues related to the specified project
• Develop key documents to support performance & improvement work.

Project analysis

• Utilise analytical skills to reflect on and interpret highly complex information, facts or situations which require analysis, option appraisal and generation of solutions
• Monitor implementation plans through each phase of the specified project evaluating progress to date and revising plans as required.

Performance Management

• Provide expertise in performance management approaches, using benchmarking and efficiency improvement tools to support effective change management and improvement.
• Lead on ERIC, PAM, PLACE and any additional regulatory, audit or assurance requirements, ensuring timely submission, accuracy of data, and alignment with Trust governance processes.

Human Resources and OD

• Encourage and participate in organisational and management development activities designed to enhance team and individual capacity and capability.
• Generate a culture where empowerment is the norm and decision-making is allocated to appropriate levels allowing all staff to feel they make a valuable contribution.

Finance

• Work closely with colleagues in Estates & Facilities Directorate to develop business cases for service development, capital investment and site redevelopment, interpreting national and local guidance, incorporating staff and user views, and undertaking robust and detailed data analysis, including audits where required

IT

• Utilise a wide variety of computer software packages to enable production of reports, analysis of data and use of performance improvement tools and techniques.
• The post holder will work with the IM department to design and commission reports to enable performance improvements.

Freedom to act

• The post holder will have the autonomy to make decisions and take actions guided by best practice models to inform their improvement and development work.

Professional Development

The post holder will

• Be aware of latest best-practice thinking and service delivery elsewhere within the NHS

This job description is not an exhaustive document but is a reflection of the current position. Details and emphasis may change in line with service needs after consultation with the postholder.

Person specification

Education / Qualifications

Essential criteria

• Educated to degree level or equivalent, with evidence of further formal study to Masters level or equivalent.
• Evidence of continuing professional development

Desirable criteria

• Either an Accredited Project Management qualification e.g. Prince 2 or Accredited programme Management qualification e.g. MSP

Skills & Abilities

Essential criteria

• Confident communicator, able to explain complex key issues and influence colleagues and staff at all levels. Able to embrace contrary views when appropriate or remain resilient when faced with opposition.
• Ability to analyse complex data and to present key findings in logical, effective reports.
• Presentation skills, able to present to large groups (>20 individuals) in an engaging, persuasive manner.
• People management skills such as facilitation, negotiation, motivation and persuasion skills.

Knowledge & Experience

Essential criteria

• Experience of working in the NHS Estates & Facilities Directorate with a focus on Soft FM delivery.
• Three plus years' experience in a senior management role, within a complex organisation
• Evidence of leading change programmes and working on service modernisation initiatives
• Evidence of understanding and implementation of service improvement methodologies,
• Experience of capacity and demand management analysis and modelling.
• Budgetary management experience and understanding of the current NHS financial regime
• Experience of contracting services in a provider or commissioner role.
• Evidence of writing successful business cases or tenders for service development.
• Experience of business development or business planning
• Evidence of experience of presenting complex information to senior colleagues in multi-disciplinary and multiagency fora.
• Involvement in stakeholder engagement both internal to staff and external to the public
• An understanding of the NHS's macro and microenvironments including major policy developments.
• Line management experience
• Experience of effectively chairing meetings
• Experience of using Microsoft software packages

Desirable criteria

• Experience of delivering Cost Improvement Programmes
• Experience of leading the negotiation of service contracts in a provider or commissioner role

PERSONAL QUALITIES

Essential criteria

• Drives a performance management culture with a results-focussed approach to improving clinical services.
• Demonstrates personal and professional commitment to the NHS and acts with integrity at all times.
• Able to work under pressure in a multi-task environment to deliver high quality work to deadlines
• Able to engage others in the agenda and ensure the delivery of results.
• Adaptable, flexible and innovative approach to work
• Successful team player
• Motivated and enthusiastic
• Able to think creatively.

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.

• Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.

• Ensure you are familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Your application form -

1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.

Our processes -

1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.

Other important information -

• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
• In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

We would welcome applications from individuals who are from underrepresented groups in the organisation

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 400.4KB)
• Whittington Probationary Policy (PDF, 298.0KB)
• Whittington Employment Promise (PDF, 22.4KB)