Performance Manager

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Job Description

Location: Blackburn (BB1 1FB) - Onsite, Mon-Fri, 9-5
Salary: £36,000 - £40,000 per annum
Contract Type: Full-time, permanent

Are you a passionate and driven leader who knows how to get the best out of people? Do you thrive in a fast-paced, target-driven environment where every day is an opportunity to change someone's life? If so, Fedcap wants you to join our mission!

Drive Performance. Inspire Success.

As a Performance Manager, you'll lead a high-impact team of Employment Advisers on the DWP's Restart Scheme, driving them to exceed targets, deliver meaningful support to jobseekers, and make a lasting difference in your local community.

You'll be coaching, motivating, developing, and guiding individuals to deliver exceptional customer service, achieve KPIs, and grow both professionally and personally.

This is more than a management role. It's a chance to lead with purpose.

What You'll Be Doing

• Lead and develop a team to hit performance, quality, and customer service goals.
• Use your coaching skills to build a high-performing team through daily support, reviews, and performance management.
• Inspire through action - prioritising underperformance and unlocking your team's full potential.
• Foster strong relationships with stakeholders and employers to ensure steady customer flow and new opportunities.
• Drive employer engagement and commercial growth in the local market.

What You'll Bring

• Proven success in team leadership within a target-driven, customer-facing environment.
• A natural coach - able to spot potential, guide development, and build confidence.
• A performance mindset, able to interpret data, drive improvements, and think strategically.
• Strong understanding of the employability sector (ideal but not essential)
• An NVQ Level 5 in Management & Leadership (or equivalent) is ideal.

Here's what makes Fedcap a rewarding career...

At Fedcap, we're proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:

• 33 days' annual leave (including bank holidays) with the option to buy or sell additional days
• £500 annual benefits scheme to spend at over 900 retailers
• Cycle to Work scheme open all year round
• Pension scheme with up to 5% employer match
• Free life assurance worth 4x your salary
• Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family
• Digital gym, mindfulness resources, virtual GP and more

Join us and be part of something bigger. At Fedcap, work changes lives.

About Us

Fedcap UK (part of The Fedcap Group) is a not-for-profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. Internationally, Fedcap has nearly 90 years of experience, supporting over 245,000 people annually to help improve their economic well-being and their quality of life through education, health, employability and economic development practice areas.

Drawing on the experience and scale of the Fedcap Group, the UK delivers a growing portfolio of programmes, to deliver holistic solutions that meet local and national priorities and empower individuals to thrive.

We deliver leading employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities.

At Fedcap, we embed social value in how we work - from who we hire, to who we partner with, to how we deliver services that create lasting change. Whether that's supporting a young parent into their first job, helping someone return after time away from work due to health or personal circumstances, or supporting a small business become more inclusive - our mission is to create impact where it matters most.

Equity Diversity and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

INDHP

About Us

Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

Website: http://www.fedcapemployment.org/