Performance Manager
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Performance Manager
Application Deadline: 25 October 2024
Department: Ents & Leisure
Employment Type: Permanent - Full Time
Location: Minehead
Reporting To: Kirsty Godfrey
Description
About the Role
To support the Entertainment Experience Manager for the smooth planning and operational delivery of our entertainment proposition across our breaks.
The Performance Manager will be responsible for the seamless delivery of stage-based performances and guest experiences. You will lead day-to-day operations across all production elements related to the cast and Skyline Gang, and support onstage proposition, where required outside of this, when required.
You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment.
You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin's way of working
You'll have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do.
You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's.
As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
Responsibilities
Lead the Cast, Gang and Wardrobe teams, and ensure they deliver the relevant proposition required by their role. • Production Planning: Work closely with the Ents Experience Manager, Technical Manager, Redcoat shift Managers, wardrobe teams and show captains to plan, deliver, and evaluate stage-based products.
Develop a robust understudy programme to support the needs of the product.
Build an efficient wardrobe team that meets product standards and enhances guest experience.
Maintain strong relationships with resort teams, central support teams, external visiting acts, agents, and third-party suppliers.
Support the wider entertainments and leisure department with associated support duties, when required.
Improvement and required training, and any formal HR process.
Responsible for compliance and fulfilment of Health and Safety relevant aspects including, but not limited to Risk Assessments, Fire Safety check sheets, COSHH and others.
Knowledge & Experience
Proven leadership experience within an entertainment environment.
Performance management experience, including planning and delivering concept/rehearsal through to live performance. The performance manager will have experience in building relationships with industry experts and suppliers.
Technical support knowledge for stage-based content.
Training or relevant experience in various performance disciplines for reviewing and providing feedback on production shows.
Strong guest/customer-facing skills, with experience handling queries and complaints.
Demonstratable experience of leading teams to success, this includes proficiency in:
Managing performance. • Coaching team. • Delivering team training. • Setting standards • Role modelling. • Effective communication skills at all organisational levels.
Ability to manage multiple priorities and adapt quickly to changing requirements.