Performance Manager
End date
Thursday 25 April 2024
Salary range
£57,546 - £63,940
We support agile working
Click here for more information on agile working options.
Agile Working Options
Job Share; Flexibility in when hours are worked; Hybrid Working
Job description
JOB TITLE: Performance Manager
SALARY: £57,546 - £63,940 (dependent on location and experience)
LOCATIONS: Leeds / Halifax
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About This Opportunity
We're looking for two Performance Managers as part of the Customer Propositions team. We're heavily investing into customer propositions and we're looking for those special people who can help us transform the our team into a commercial and customer value delivering team. This role supports the Mass Market Segment teams and the different customer proposition teams and helps drive the commercial performance across the team. Focused on current and future customer value you'll be able to engage, influence and story tell across various partner groups
Are you open and excited by driving new ways of measuring and defining value? Are you passionate about creating a customer view of the commercials and explore new growth opportunities that this data is telling us? Then you might be the person we're looking for!
The Role:
In this role you'll help embed robust measures to manage the end-to-end customer pipeline value, propositional performance and the impact on the group customer P&L. You'll work closely with the customer insights team, finance teams and the different product teams.
- Help manage the customer propositions impact on the Group Customer P&L considerate of metrics, value-calculations and commercial objectives
- Contribute to the creation of the customer propositions business plan helping implement and track (direct and indirect) metrics
- Help create alternative measures of value including customer engagement, customer-value, customer-life-time value and family relationships
- Collaborate with segment teams to manage the full customer-pipeline performance and value is considered, tracked and reported
- Collaborate with proposition teams to manage robust proposition metrics are agreed and measured across both delivery and run
- Partner engagement with chief customer office around data, insights and reporting needs
- Supports the management of trading forums, which discuss decision making around business prioritisation
- Partner engagement with finance for the management of elements across budget, cost and resource management pillars
- Management of key elements across controls implementation, monitoring and automation for customer propositions
What You’ll Need
- Commercial Skill - strong commercial skills to aid the management of critical commercial artefacts which enable the effective measurement and dissection of customer, proposition and commercial performance lenses
- Product Insights - experience across banking products including a good understanding of the commercial drivers of product construct and performance inclusive of pricing and market considerations
- Value Measurement - help creates measures that showcase the value created from Customer Plan and Proposition with regards to customer engagement, their lifetime value and the impact of establishing and strengthening connectivity across segments
- Investment Management - key contributor to investment planning and prioritisation practices, ensuring Customer Propositions allocation optimises value-creation opportunities and aligns to backlogs
- Relationship Management - strong partner management to ensure support functions continuously provide timely and quality inputs and support to enable the effective functioning of the team
About Working For Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.]]>