Performance Engagement Programme Manager [NEW]

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As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - London Northwestern and West Midlands Railways.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit a Performance Engagement Programme Manager, on a Full Time Permanent basis, based in Birmingham. The purpose of this role is to lead the design, delivery, and the ongoing development of a high-impact performance engagement programme that embeds operational performance as a shared business priority across all functions and grades.

This role will act as the central point for driving awareness, ownership, and accountability for performance targets-ensuring every colleague understands their contribution to delivering reliable and punctual services. Working collaboratively with both internal stakeholders and external partners, the post holder will champion culture change, provide technical and behavioural guidance, and sustain momentum through regular engagement, consistent branding, and performance storytelling.

The role also includes monitoring impact, evolving materials, and ensuring the programme remains relevant, inclusive, and aligned with wider business objectives long after initial implementation.

Knowledge and Experience

• Educated degree level or equivalent industry experience in communications / marketing or related field to disseminate complex information across various audiences.
• Experience in engagement, communications and culture change programmes.
• Knowledge of rail operations and performance to understand conceptual theories on how to improve.
• Project Management skills and experience.
• Interpersonal skills, able to influence at all levels.
• Excellent levels of written and verbal communication skills.
• Ability to manage a small team.
• Collaborative approach to work.
• Adaptable, proactive and works on own initiative.
• Manages risk and opportunity.
• Able to prioritise tasks in a busy environment and manage workload appropriately.

What are the salary and benefits?

• Salary - Up to £60,000 depending on experience
• Final salary pension - one of the best pension schemes available
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
• 75% off all other train company travel tickets
• Retail discounts
• Career development opportunities

Due to the volume of applications we receive the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.