Performance and Improvement Manager

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About the Role

Base Location: New Forest, Salisbury, Yeovil or Poole

Salary: £63,000 - £94,400 + car allowance + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern:Permanent | Full Time | Flexible First options available

SSEN are looking to hire a Performance and Improvement Manager in the Wessex region (New Forest, Salisbury, Yeovil and Poole). This role will be at the forefront of the electrification of heat and transport to ensure the transformation of the electric system to deliver netzero. As part of the senior regional management team, you will ensure our customers remain at the core of every decision to ensure great customer service performance and value is delivered not only by yourself but your staff and contract partners, meeting and exceeding customer and regulator expectations. You will ensure the delivery teams within your area work safely, delivering the optimum performance against agreed improvement measures around consumer satisfaction, excellent performance and regulatory outputs to meet our Ofgem ED2 agreement.

You will have four key areas of responsibility in this role, all of which are critical to the success of the region, SSE Distribution and SSE;

- Lead on regional finance reporting; including the creation and management of the regional budgets.

- Support the development of, and monitor robust policies, processes, and procedures to ensure regulatory and statutory compliance with licence obligations.

Measure performance objectively, identify areas for improvement, and ensure the development and effective sharing of meaningful information.

- Continuous improvement of our operational region to ensure we are at the forefront of modern industry and customer requirements.

What do I need?

To be considered for this role, we would love you to have:

- A strong financial & data background with the ability to analyse the monthly figures/forecasts and identify ways to make efficiencies whilst not compromising on safety or performance.

- Experience of managing programmes with large teams and the associated procurement and contractors.

- People-management skills combined with previous experience of managing an inclusive and diverse team and their performance.

- Proven experiencing of driving a culture based on performance and continuous improvement.

- Experience of successfully operating in an evolving customer-driven environment understanding and meeting customer/ stakeholder needs.

About our Business

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net-zero, so team work will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ' Inclusion & Diversity at SSE ' to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Jim on james.walker2@sse.com / 01738 341514.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

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