Performance and Compliance Manager (10 Month FTC/Secondment)

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Job Description

To manage Forensic Services Department (FSD) and the wider force area (where appropriate) on areas of performance and compliance data. Ensuring the legal and ethical integrity of West Midlands Police, through policy enforcement and programme planning. To ensure that compliance with the rules and regulations around protection of Freedom Act (PoFA), Management of police information (MoPI) General Data Protection Regulation (GDPR), disclosure, contamination elimination database (CED), police elimination database (PED), local policies, and producing performance data, reporting on performance, measuring against set standards.

This role will involve working closely with FSD colleagues and where appropriate liaising with other managers, team leaders and staff throughout the organisation to plan, monitor and review the performance contribution to the organisation ensuring performance and service levels are maintained and identify areas for improvement.

This role will oversee conformance to all Service Level Agreements as documented within the FSD Quality Management System that will be delivered through the FSD Performance Framework approved by the WMP Crime Portfolio.

To act as appropriate authority on behalf of the Senior Leadership Team on the handling of complaints, misconduct and gross misconduct cases.

To support and represent West Midlands Police with regards to the contract management of external providers, ensuring we receive a value for money and quality service.

By reporting to the Head of Quality and Compliance this role will enhance the stakeholder engagement and interdependent business links between Forensics, Investigation and Intelligence and implement new ways of working (technological innovation) that will ensure the continuous improvement in the contribution of forensic outcomes to detection and convictions.

Location: Ridgepoint House

Benefit Statement:

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel, parking, daily costs of living and leisure activities.
• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.

Vetting: Successful applicants will be required to pass Management Vetting and Security Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a 'Disability Confident Interview Scheme' - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

About Us

West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million.

The region sits at the very heart of the country and covers the three major centres of Birmingham, Coventry and Wolverhampton. It also includes the busy and thriving districts of Sandwell, Walsall, Solihull and Dudley. Leisure, retail and conference amenities, together with Premiership and Championship football teams, attract millions of visitors annually.

The West Midlands is an area rich in diversity, with 18 per cent of its population from ethnic minority backgrounds.

An average of 170,000 motorists travel through the region daily, making its motorways some of the busiest in Europe.

Against this backdrop, the force deals with more than 2,000 emergency calls for help every day, as well as patrolling the streets and responding to incidents 24-hours-a-day, seven days a week.