People Services Manager

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Company Description

MEDECINS SANS FRONTIERES UK

Médecins Sans Frontières/Doctors Without Borders (MSF) provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world. As an independent medical humanitarian organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation.

MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference.

MSF has around 63,000 local and international staff working in over 70 countries, in some of the most challenging places in the world. Our medical humanitarian projects are supported by offices in 44 countries, including the UK and Ireland. These teams recruit staff, organise fundraising, and raise awareness on the humanitarian crises our colleagues are witnessing, as well as running different and diverse support activities. MSF offices are spread across Europe, North and South America, Asia, Africa and Australasia.

At MSF UK/IE, we support MSF's operations by building relationships with our supporters, increasing awareness of our work, raising funds, providing specialist medical expertise, ensuring MSF staff have access to relevant higher education programmes, catalysing change on medical humanitarian issues, and recruiting field staff. MSF UK/IE personnel are dynamic, hard-working, enthusiastic and committed to MSF's values and aims. In addition MSF continues to build upon its presence in Ireland to become a widely recognised, accepted and respected humanitarian organisation among Irish audiences, and within the Irish humanitarian and political sector.

Position

Are you passionate about creating a positive employee experience and driving impactful HR initiatives? We're looking for a dynamic People Services Manager to lead on key HR processes and support our mission-driven team. This role offers the opportunity to make a real difference in a collaborative and purpose-led environment. If you're ready to bring your HR expertise to a role that values people at its core, we'd love to hear from you!

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London (Aldgate) - hybrid (2 days per week in the Office including Wednesdays)

Salary: £52,866 per annum

Job Purpose

This is a pivotal role within the MSF UK & IE, managing the People Services team to operate as a robust customer centric support service. As part of the People department, this role will manage a team to deliver excellent end-to-end employee lifecycle support, from recruitment, onboarding to offboarding, that is cohesive, collaborative and inclusive. The role supports MSFUK and the People department by managing the team to proactively contribute to the overall employee experience.

The People Services Manager will be adaptable, collaborative and build relationships with individuals in MSF UK, across the MSF movement and with external stakeholders as required. The postholder will also work independently to deliver initiatives and projects and convene ad hoc teams to directly deliver against the people plan.

The People Services team works alongside the Employee Relations, Talent Development, EDI, Safeguarding and Internationally Mobile Staff teams in the People department.

Please download the full job and person specification below for further details.

Requirements

KNOWLEDGE, SKILLS & EXPERIENCE

1. CIPD Level 5 qualified (or part qualified) or equivalent qualification, or equivalent experience.
2. GCSE's or equivalent school leaver certification including Maths.
3. Demonstrable experience in a People Services environment (payroll, recruitment and core HR/People services).
4. Demonstrable experience in line managing a small team within core People Services, to deliver an effective and efficient function.
5. Demonstrable experience in delivering projects and initiatives, ability to drive accountability for timelines and quality, deliverables and outcomes.
6. Evidence of communicating effectively with colleagues at all levels of the organisation to engage, support and coach on areas within People Services and influencing continuous improvement.
7. The ability to lead on relationships with internal stakeholders and external/third-party suppliers.
8. The ability to use data from a wide range of sources to analyse key themes, the potential impact and make recommendations.
9. Demonstrable commitment to the principles of diversity, equity and inclusion and their practical application and integration in the work environment.
10. Fluency in written and spoken English.
11. Genuine interest in and commitment to the aims and values of Médecins Sans Frontières.

Other information

How to apply

Please include:

• An up-to-date CV
• Letter of Motivation, which is a supporting statement demonstrating how you meet the key requirements of the role.

Recruitment timetable:

• Closing date for applications: Monday 29th September 2025, 10.00am (GMT)

Incomplete applications will not be considered. Shortlisting for interviews will be based on your CV and Letter of Motivation therefore we encourage candidates to read the job description in full.

ADDITONAL INFORMATION

Accessibility

We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know by contacting [email protected]

Examples of adjustments we can make:

• providing necessary information, such as the job description or assessment materials, in an alternate format
• allowing you to have someone with you during an interview for example, a Sign Language interpreter.

Diversity, Equity and Inclusion

We are a welcoming, diverse, and inclusive organisation. MSF UK thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. Please read ourEquality, Diversity & Inclusion (EDI) policy for more information.

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

Safeguarding

MSF UK/IE is dedicated to safeguarding everyone who comes into contact with the organisation, for whatever reason and however brief. All posts are subject to safer recruitment process which include robust reference requests, scrutiny of employment history and where applicable criminal record and barring checks.

Our safeguarding commitment is underpinned by policies and procedures which encourage and promote safe working practice across the organisation. On joining MSF UK/IE you will be required to attend safeguarding training to ensure responsibility for and maintaining safe working practice and to safeguard our teams, beneficiaries, and communities.

Right to work in the UK

Candidates must have the right to work in the UK. Please click here to check whether you have the right to work in the UK.

We look forward to receiving your application!