People Operations Manager - Culinary and Management

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Job Introduction

People Operations Manager - Wimbledon

• Up tp £48,000 per annum
• 5 out of 7 days per week
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards

• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and an additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby's 1st birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

The All-England Lawn Tennis Club (AELTC) is one of the world's most iconic sporting locations serving as a private Members Club during 50 weeks of the year and then, for two weeks, hosting The Championships - the world's premier grass court tennis tournament.

Overall Purpose of the Job:

The role will work across all core people disciplines to ensure processes are in place to deploy our workforce effectively, maintaining high levels of colleague satisfaction whilst remaining aligned with strategy and company goals.

You will be at the heart of our colleague experience for all our variable managers and culinary teams, working with the People team and managers across the business on key topics such as recruitment, onboarding & induction of new starters, coordinating people processes and procedures, payroll and wellbeing.

A multi-faceted role, with varied duties and responsibilities, this role will suit an energetic and ambitious individual who thrives in being at the centre of the business, a varied workload, is super approachable and very much a people person.

Key responsibilities:

• Working collaboratively with operational departments, to build dynamic and cost-effective people plans for The Championships- managing our management and culinary teams
• Coordinate all recruitment advertising, screening, interview and onboarding processes through the use of our ATS system.
• Ensure the correct starter paperwork and RTW is on file for all employees and variable workers, in line with Levy standard and legal compliance
• Continually review the people journey for our managers and culinary teams, making suggestions and enhancements to create a diverse and inclusive workplace where colleagues can bring their whole selves to work.
• Working with the Head of L&D, ensure there is a live progressive training & development plan in place for all our culinary and management teams during The Championships
• Weekly reporting and accountability for labour budgets
• Succession planning and strategy management
• Maintain and manage the Workforce management system to ensure accurate record-keeping and compliance

• Coordinate operational delivery of all variable colleagues on live event days so that the operation runs as smoothly as possible.
• Working collaboratively with operational departments, to build dynamic and cost-effective people plans for the culinary and management teams
• Maintain, enhance and execute processes in place with regards to accreditation, check in, check out, allocation, overbook, shortages, welfare, and any other relevant aspect of the people function
• Support HOD's to drive and implement people centric plans and activity in line with the People signatures
• Remain perceptive to innovative ideas and pursue them in a positive manner
• Support within the wider Compass business to actively engage and recruit culinary and management positions for Championships
• Main POC for Accommodation and management of controllables

Key Skills and Experience

• Min 3 years' working as a People Operations Manager or similar role in a demanding fast paced environment - event experience desirable
• Culinary and Management specific recuitment desirable
• A positive attitude, friendly approach, always does the 'right' thing
• Commercial experience in a fast paced, high volume variable labour environment - experience in managing payroll systems
• Management of forecasts and labour budgeting
• Awareness of recruitment market and key competitors
• High degree of IT proficiency, including ATS and workforce management systems
• Social media and 'tech-savvy'
• Excellent written and verbal communication skills
• Engaging, enthusiastic, sociable and motivated (essential)

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focussed on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

More about the role:

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.