People Operations Manager

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Are you an experienced HR Manager who embraces managing a small team, working at a fast pace to deliver a first-class colleague experience?
If so, we want you to be a part of BW Legal's People and Culture Department as our new People Operations Manager!
What does the role involve?

As BW Legal's People Operations Manager, you'll be hands on, working in a forward thinking and contemporary HR department. As an Investors in People GOLD employer, this role is key to ensuring a people centric approach is taken throughout the employment lifecycle. You will embrace technology by using our HRIS, People HR, to an advanced level and as a key tool in automating our people processes to enhance the end user experience.

Reporting to the Head of People & Culture, you'll take a continual improvement approach to the people service we are delivering. This role is varied, with no two days the same as you guide line managers through the entire employee lifecycle while overseeing the day-to-day management of a small but friendly team.

What are the role's key responsibilities?Employment Lifecycle Administration
• Leading the smooth running of the People Operations team to ensure that all day-to-day administration duties are proactively delivered to the highest level within agreed SLAs
• Managing the People Operations Reporting Schedule, ensuring that reports are reviewed and delivered in a timely basis, with any corrective actions taken
• Conducting second line checks on all routine letters to ensure written communications are to a high professional standard
• Ensuring effective management of all colleague Company Benefits and Reward and Recognition schemes.
• Managing the information held on the HR database to ensure it is accurate and compliant with any legal or GDPR policies
• Providing advice and direction to the team on work priorities and any changes to processes or policies
• Ensuring that the offboarding process is handled in a professional manner to ensure everyone is treated consistently and fairly
• Working with the Head of People & Culture to support key business deliverables, such as Investors in People accreditation

Employment Lifecycle Advice to Managers
• Supporting line managers as the first point of contact for ER issues including absence, performance, conduct, flexible working, health, wellbeing and risk assessments
• Advising managers on terms and conditions of employment and sharing best practice Providing first line advice on current and existing benefits within the Your BW Rewards package
• Supporting line managers with effective recruitment, conducting robust interviews in line with our BW Way and ensuring a fair selection process is followed to recruit the best talent
• Staying up to date with current legislation to update our existing policies, proposing changes to the Head of People and Culture.

People Operations Team Management
• Managing a small but friendly team, ensuring robust HR processes
• Developing and supporting team members to encourage retention and maintaining a positive working environment

Other duties
• Demonstrating the company values and a high-performance work ethic with a focus on successful outcomes
• Any other ad-hoc duties required across the wider People & Culture team

We ask you to have the following skills and experience:
• Extensive working knowledge of HR processes and procedures
• 5 years' experience in a HR Role and 3 as HR Manager or running small HR department / similar role
• Strong knowledge of UK employment law and ACAS best practices
• Level 5 CIPD qualified, degree in HR or equivalent qualification
• Proficiency in Microsoft Office

While not essential, it would be advantageous to have the following skills and experience:
• Knowledge of People HR system
• Knowledge or experience of legal or financial services industry or another regulated environment
• Level 7 CIPD qualified
• Experience of supervising a small team, including coaching and developing others

Your working week will be 35 hours, 7 hours per day, to be agreed either 8.30am-4pm or 9am-4.30pm, Monday to Friday.

With a starting salary depending on your skills and experience, you will also benefit from annual performance-based reviews which reward your success with a clear progression path for future earnings.

Rewarding your commitment and success
Our people are the most important part of our business and so Your BW Rewards are a package of benefits which take a holistic approach to promoting your wellbeing. These include:

Lifestyle Rewards

35 hour working week
Free City Centre Parking
27 days Annual Leave + Bank Holidays
On top of that, additional Paid Leave for your Birthday
Christmas Eve and New Year's Eve paid leave (when falling on a working day)
Flexible Holidays - a number of which can be taken hourly
Generous Holiday Exchange - buy / sell holiday by the hour
Extra holiday for length of service - 1 extra day after 2, 3 and 4 years
BW Bravo - financial reward and recognition for memorable moments throughout Your BW Journey, including length of service milestones and key life events
Manager's Cheer - monthly financial reward and recognition for going above and beyond in your role
Enhanced Maternity / Paternity / Adoption Pay
Business-casual dress code

Financial Rewards
Be Here @ BW - a monthly tier-based credit of Reward Beans to spend via your BW My Staff Shop reward account, offering discounts on everything from retail to travel. This benefit increases each quarter based on attendance and punctuality.
Death in Service Benefit - 5 times annual salary
Income Protection - 75% of your salary paid for up to 2 years if you are unable to work (subject to criteria being met)
My Staff Shop - a wide range of discounts and savings at UK retailers
Travel Support - free parking, bus discounts, cycling facilities
Leeds Credit Union - Christmas Savings Scheme
Contributory Pension Scheme

Personal Growth Rewards
Learning & Development Allowance - paid time to learn in work
Professional Qualifications - financial and study support

Health Rewards
Free Gym Membership
GP On Site - access to a specialist prescribing GP who comes on site every fortnight
Health Cash Back Plan - generous cash back to manage your wellbeing, including dental, optical, combined therapy towards every day health costs
GP Anytime - access to 24/7 prescribing GP for you and your family
Employee Assistance Programme - 24/7 help line, including up to 8 free counselling sessions
Early intervention support for colleagues who are experiencing health issues in order to support them staying in or retuning to work, provided by MetLife's expert team of registered Nurses, Physiotherapists, Occupational Therapists and other clinical specialists

Engagement Rewards
BW Team Events - bowling, laser quest, bingo, axe throwing and pub quizzes, to name just a few!
Regular charity fundraising including fun games, food, raffles, auctions and more

At BW Legal we are committed to ensuring you have the opportunity to be the best that you can be and thrive in a unique and exciting culture. Come join us and share in our success!We are proud to be an accredited Disability Confident employer and we are committed to equal employment opportunities for all. If you need any reasonable adjustments as part of the recruitment process, please let us know using [email protected].