People Experience Operations Manager

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Hi, we're PEXA!

We know you'll Google us before applying, so let's keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we're helping 20,000+ families into their homes each week.

We're passionate about solving problems for our customers - always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community.

We're growing fast, that is where you come in.

We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes.

Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property.

Why become a PEXArian?

Great question! Being a PEXArian is so much more than just a job. We're a passionate, motivated and unashamedly enthusiastic bunch at PEXA - we love what we do and we're proud to admit it! Creating brilliant experiences for our members and their clients wouldn't be possible without ensuring we deliver an exceptional employee experience.

Here's a snapshot of what your life at PEXA could look like:

Your growth:

We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools.

Your wellness:

We care about your holistic wellbeing

Your work/life blend:

We know that work is just one aspect of your life - we want to help you create your ideal work/life blend, rather than squeezing in life around work.

Key Accountabilities

• People Operations
• Lead the UK PX operations team supporting and enabling UK people in the end to end processes of hire to retire, including audits and compliance activities.
• Drive efficiency and productivity gains by reviewing, streamlining and automating processes and procedures.
• People Onboarding
• Responsible for the smooth delivery of a corporate induction programme for all new joiners, including defining, refining and delivering a programme and content.
• People Systems
• Working with Group PX Systems to develop a locally led model to support the management and maintenance of the UK HRIS suite within the Group Framework.
• People Related Projects
• Take ownership of people related projects, ensuring stakeholder engagement, change and people outcome are delivered in line with the PX Strategy.
• This may include, integration of acquisitions, harmonisation activities, HRIS systems transformation and could also include project management of a 'first time' BAU process.
• Champion continuous improvement within PX including managing and prioritising the improvements register.
• Support the PX BP team in the delivery of major projects through support in 1:1 meetings.
• Reporting
• Implement a systemic approach to the production of high quality and accurate reporting to help drive data-based decision making, and for risk and compliance monitoring.
• Work Health & Safety
• Working with Group Work Health and Safety, develop a locally led model to support the management of WHS within the Group Framework and utilising the UK Facilities team.
• Currently a matrix management approach which will require strong stakeholder and influencing to maintain oversight.
• Wider PX Activities
• Support the PX BP team if required in hearings or appeals for disciplinary and grievance hearings.
• Change Management
• Support and lead change management initiatives to ensure that the PX Team and UK business can adapt seamlessly to the evolving needs of the business.
• Policy Management
• Ownership of the UK People Policies, including partnering with the PX BP team and L&D on the review and maintenance of UK Policies in alignment with the Group PX Policy Framework.
• Enable PX processes to execute against UK PX Policy.
• Risk Management
• Support Head of UK PX business unit to foster a risk culture.
• Oversee risk reporting for the business unit.
• Working with 1st line, enable UK PX business unit to deliver operational risk and compliance risk activities.
• People Leadership
• Build, nurture and grow the UK People Operations team, fostering high engagement and driving operational excellence and a seamless people experience.

#PEXAUK

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Skills and Experience

• CIPD Level 7 qualification or relevant business-related degree.
• Minimum of 10 years proven experience in People operations, with a deep understanding of systemising and automating processes for efficiencies.
• 3 years+ experience in HR leadership roles, preferably in a scale up environment, and or with experience with mergers and acquisitions.
• A problem solver with the ability to translate organisational strategy into pragmatic HR strategies and initiatives.
• Strong leadership and interpersonal skills.
• Up to date knowledge of UK employment law and regulations.
• Experience working across global boundaries preferred but not essential.
• Strong communication, consulting, negotiation and facilitation skills at a senior level.
• Drives collaborative experiences and opportunities with colleagues and stakeholders.
• Previous experience of harmonisation and TUPE related activities.
• Flexibility to travel to other UK sites and off-site meetings.
• Previous experience of developing and delivering first line manager training is advantageous.
• This role requires attendance at the office in Leeds a minimum of 2 days every week. Flexibility to attend regular (up to weekly) early morning calls with colleagues in Australia is also a requirement.

Sounds like you?

We at PEXA are ready so if this role sounds like you apply today.

GDPR Compliance

Digital Completion UK Limited (PEXA) and Optima Legal Services Limited ("Optima Legal") (collectively as "we", "us", or "our", as applicable) are "Joint controllers" in relation to your personal data. Our privacy notice (below) outlines how and why your personal data will be used and for how long it will be retained by us. It also provides you with certain other information that must be provided under the UK General Data Protection Regulation (UK GDPR). By applying for this role, you consent to us processing your personal data in accordance with our joint privacy notice https://pexa.co.uk/applicant-policy/