People & Culture Manager
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Description
Job Title: People & Culture Manager (12 month FTC Maternity cover)
Location: London (Hybrid working available)
Reporting To: Director, People & Culture
Who we are
At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
And don't just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:
• Ethical/Sustainable Jewellery Business of the Year 2021 & 2023, Retail Jeweller
• Jewellery Brand of the Year 2023, Retail Jeweller
• Queen's Award for Enterprise: Sustainable Development 2022
• Responsible Luxury Business of the Year 2023 & 2022, Positive Luxury
We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
The People & Culture (P&C) Manager (12 month FTC) role is an exciting opportunity to work as part of Team MV's broader P&C Team to deliver a Customer Obsessed service and experience to both our existing and potential employees globally. Supporting the key client group of our Operations team based in Acton West London, as well as our remote first Customer Care team members, you will contribute to and play a key role in implementing, as well as leading on, some of our People initiatives across your business area, continuing the work we've started that makes Team MV an incredible place to work and supporting our roadmap of being an Employer of Choice, Worth and Integrity.
Day to day, you will be involved in all stages of the employee life cycle, providing timely and credible advice in line with policy, process and our Values, ensuring any necessary compliance and legislative changes are adhered to with integrity. To do this, you will also be used to working at pace, building relationships with stakeholders across multiple teams, through an innovative and positive approach. In addition and with a P&C functional focus, you will have the opportunity to contribute to and lead on local projects including supporting our Employee Led Committees, WeBelong, FeelGood Group, WeCare and The Green Team.
What you'll do
People Partnering & Employee Lifecycle
• Build effective relationships with allocated stakeholders and client groups across the business, to embed our P&C strategy, processes, culture and values
• Be the first point of support for allocated client groups, escalating when necessary
• Ensure a smooth onboarding process for new joiners, seeking and providing continuous feedback to enhance the employee onboarding experience for client groups
• Implement the performance review process for allocated client groups, as per the People & Culture team calendar, encouraging as high a completion rate as possible, as well as supporting other ad hoc processes within the calendar, e.g. salary reviews and bonus schemes
• Support key stakeholders with client group employee probation check ins and expiry as well as coach people managers to hold probation meetings as and when necessary, addressing any performance concerns efficiently
• Work with the wider People & Culture Team and Finance to ensure payroll is accurate and timely
• Using relevant systems and platforms to provide data-driven insight into People trends and suggesting recommendations to retain our top talent or enhance our culture
• Keep policies and procedures under review to identify opportunities for improvement and development
• Take the lead on analysing and reporting People & Culture data, to provide insights and recommendations on how we can continue to improve our employee experience
Employee Relations
• Coach and support stakeholders in the end to end management of an ER caseload, ensuring we are fair, consistent and compliant, whilst fostering a supportive, inclusive and high-performing culture
• Creating supporting documentation and coaching stakeholders in delivering the meetings in line with our policy and procedure
• Identify and act on opportunities to coach people managers and empower them to effectively manage their teams
• Keep employment relations trackers up to date with actions, information needed
Recruitment
• Lead and/or collaborate with our Talent Acquisition Partner (dependent on the vacancy) to attract and select talent e.g. assessing appropriate recruitment methods and job boards, ensuring our attraction and selection processes are robust, fair and without bias
• Support stakeholders with end to end recruitment process (internal and external) to include screening, task assessment, interviews and assessment centres as appropriate
• Seek out new ways to promote our brand in the external market to support our aim to be an employer of choice and offer a diverse and nurturing working environment
People & Culture Projects
• Room for project work on topics such as: Compensation & Benefits, Careers Development Programme, Job Grading, Employer Branding, Mentor schemes
What you'll bring
• As a current People & Culture Manager or experienced Senior People & Culture Advisor, you will be capable of taking initiative and able to deliver long term priorities whilst managing day to day issues as they arise
• Experience in an omni-channel retail business environment (essential) as well as managing warehouse populations/remote workers
• Experience in dealing with and coaching more junior team members and clients groups with Employment Relations matters
• All of the above will be achieved using our tech stack which includes the Google Suite, Hibob, PayCaptain, Jobvite, Deputy, Freshdesk and Perkbox. Experience with any of these is a big plus but not an essential - they are all very learnable!
• Ability to create and improve process and policy without relying on an established infrastructure and extensive external resource
• Proactive, with an ability to problem solve and comprehend issues in the context of the bigger picture and business impact
• Fearless in challenging and strong willed in driving change
• Able to build trusted relationships with all levels of the organisation
• Knowledge of one of US/Hong Kong or Singapore employment law and working practices would be desirable but not essential
To be successful at Monica Vinader...
• You are a doer
• You're a team player
• You're humble
• You are honest, straightforward and transparent
• You are a good teacher/mentor (approachable and accessible)
• You want to get your hands dirty
• You solve problems
• You are resilient
• You are flexible
• You are entrepreneurial, smart, and passionate
• If you don't know something, you say so. Then go figure it out quickly
• You love working in a creative environment
• You have a sense of humour
• You are an insatiable learner
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
You will be contracted to our London Head Office and work there regularly, with the ability to work some of your week from home too. Regular travel to our Acton (West London) Warehouse will be required.
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
Fast Paced
We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
Norfolk, NR23 1SH
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At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.Further information is available at www.monicavinader.com