People and Volunteering Manager

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People and Volunteering Manager

Application Deadline: 19 February 2025

Department: People Team

Employment Type: Permanent - Full Time

Location: Sutton Scotney

Reporting To: Amy Bearman

Compensation: GBP 45,000 / year

Description

Reporting to the Director of People & Culture, this role will ensure the smooth implementation of people strategies and processes, with a particular focus on achieving operational excellence, compliance with CQC, IiP and Safer Recruitment practices, and developing a positive employee and volunteer experience. The People and Volunteering Manager will play a critical role in supporting managers, improving processes, and ensuring quality standards are consistently met.

Key Responsibilities

Recruitment & Onboarding

• Manage end-to-end recruitment processes for employees and volunteers, ensuring adherence to Safer Recruitment practices, IiP, CQC and good practice.
• Collaborate with hiring managers to ensure timely, effective, and inclusive recruitment efforts.
• Design and deliver effective onboarding programmes to integrate employees and volunteers into the charity seamlessly.

Employee & Volunteer Engagement

• Foster a positive working environment through regular engagement initiatives.
• Implement and oversee feedback mechanisms to ensure staff and volunteer satisfaction and retention.
• Support the development and delivery of an internal communications strategy to keep teams informed, connected, and aligned with our mission and values.

Compliance & Risk Management

• Ensure compliance with all relevant employment laws, safeguarding, charity sector regulations, and organisational policies.
• Maintain up-to-date HR records, including volunteer agreements and employment contracts.
• Conduct regular risk assessments and audits for HR and volunteering practices and recommend improvements, and action them as needed.

Coaching & Employee Relations

• Provide coaching and guidance to managers on employee relations issues, promoting a culture of accountability and fairness.
• Address and resolve workplace concerns in line with best practices and organisational policies.
• Support grievance, disciplinary, and performance management processes, ensuring consistency and adherence to policy.

Quality & Process Improvement

• Champion a "Right First Time" approach, ensuring high-quality delivery of all services.
• Review, refine, and implement HR processes to drive efficiency and effectiveness
• Responsible for the oversight of the policy framework to include monitoring of review dates and contribution to updates.
• Monitor and evaluate HR metrics to identify opportunities for continuous improvement.
• Process map of key processes to ensure good practice, reduction of single points of failure, and drive efficiencies. To include but not limited to; recruitment, onboarding, Cascade, PinPoint, Worknest, exits, engagement, pay and benefits.
• Oversight of all HR related systems and a superuser in Cascade, PinPoint, and Worknest.

Pay, Benefits, & Compliance

• Administration of payroll, ensuring accurate and timely processing. Act as the second point of contact for all payroll and benefits related workflows.
• Oversee the organisation's pay and benefits offering, ensuring competitiveness and alignment with budget constraints.
• Advise employees on pay, benefits (to include but not limited to NHS pension, standard pension, on-call and bank/consultancy payments), and entitlements.

Volunteer Management

• Support managers in engaging and retaining volunteers.
• Develop and oversee processes for volunteer recruitment, onboarding, and training.
• Ensure volunteer programmes comply with the charity's policies and contribute to its overall mission.

Person Specification:

Essential Skills & Experience:

• Proven experience as an HR professional, preferably within the charity or non-profit sector.
• Demonstrable knowledge of Safer Recruitment and safeguarding practices and employment law.
• Demonstrated ability to manage recruitment, compensation and benefits, onboarding, and engagement initiatives.
• Experience in the development of digital onboarding platforms, ideally using PinPoint or SharePoint.
• Experience in coaching managers and handling end to end complex employee relations cases.
• Demonstrable experience in reducing sickness absence within an organisation, end to end process.
• Expertise in process improvement and ensuring adherence to quality standards.
• Expertise in written communication to deliver policies, guidance, terms and conditions, letters, good news stories, newsletters, and email updates to stakeholders.
• Ability to effectively manage volunteer recruitment and support, with recent experience of LinkedIn, Job Boards and the development of recruitment campaigns.
• Expertise in the development of job descriptions.
• Expertise in recruitment and selection to include assessment centres, interview questions, and recent experience in the development of a variety of selection methods.
• Evidence of continuing professional development in all aspects of HR.

Personal Attributes:

• Highly organised with excellent attention to detail.
• Strong interpersonal skills and the ability to build trusting relationships.
• Proactive and solution-oriented, with a commitment to continuous improvement.
• Empathy and understanding of the challenges within the charity sector.

Hours and Benefits

This is a permanent, full-time role working 37.5 hours per week, Monday - Friday.

Salary - GBP 45,000 FTE, dependent upon experience.

Benefits include flexible working options, 28-days holiday, group pension scheme, life assurance, Health cash plan and the opportunity to work in an organisation where every job matters.

To Apply:

You will need to be eligible to work in the UK to be considered for this role. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Successful applicants will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.

The Trust is dedicated to fostering a diverse and inclusive workplace. We actively support and encourage applications from individuals of all backgrounds and cultures.

Should you require any adjustments at either the application or interview stage or would like to speak with someone before applying, then please contact Clare Froud, HR Advisor on 01962 763713.

We reserve the right to close this vacancy earlier than the advertised date once sufficient suitable applications have been received.

Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.