People and Culture Manager - National Theatre

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Job Introduction

People & Culture Manager - National Theatre London

• £50,000 per annum
• 5 out of 7 days per week
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and an additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby's 1st birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Levy UK & Ireland, a vibrant and exciting division of Compass Group, specializes in creating legendary food, drink, and hospitality experiences at world-class venues. In the UK, Levy partners with renowned locations such as Wimbledon, Twickenham, Tottenham Hotspur, and ExCel London, focusing on sustainability, wellbeing, and diversity. Known for its culinary excellence, Levy champions sustainably sourced ingredients and exceptional service, aligning with its mission to "do the right thing" for people and the planet. As proud partners of the British Paralympic Association, we ensure all team members are paid at least the Real Living Wage or London Living Wage and collaborate with innovative brands to deliver best-in-class experiences.

NT Food & Drink is a unique and dynamic partnership driven by Levy and KERB, embedded within the National Theatre on the South Bank. Our ambition to create a world-class hospitality destination at the heart of the world's most iconic theatre is powered by our progressive people-first approach, centred on environmental and social sustainability. We celebrate inclusivity with purpose, putting the development and progression of our future leader's centre stage. Our shared goal is to ensure all food and drink spaces support the NT's overall values, vision, and culture.

Purpose

Are you passionate about creating a workplace where people feel valued, supported, and inspired? At NT Food and Drink, our people are at the heart of everything we do, and we're looking for a People & Culture Manager to help us nurture an exceptional employee experience.

In this key leadership role, you'll champion our people-first culture, ensuring fairness, integrity, and excellence in everything we do. Working closely with our Managing Director and Heads of Department, you'll drive engagement, wellbeing, and development-creating an environment where our team thrives.

You'll play a pivotal role in embedding our values, fostering open communication, and implementing initiatives that empower our people to grow. If you're a dynamic HR professional with a passion for culture, engagement, and team success, we'd love to hear from you!

Responsibilities

• Manage HR processes autonomously, achieving personal and business goals.
• Oversee and implement the Food & Drink People Piece (TPP) and business excellence program (Signatures).
• Provide proactive people support, ensuring training, performance, and development needs are met.
• Advise and coach on people management processes, aligning with culture and legal frameworks.
• Oversee recruitment, onboarding, training, and exit interviews, collaborating with KERB+ for placements.
• Ensure payroll accuracy, time and attendance tracking, and leave management per business needs.
• Champion EDI initiatives, staff wellbeing, and effective communication, linking with culture teams.
• Monitor performance, budgets, sustainability, and strategic business growth through regular reviews.

Requirements

• Values-Driven Leader - You inspire your team with a clear vision and strategic direction for NT Food & Drink. You have a passion for nurturing talent, coaching, and mentoring individuals to help them grow and thrive.
• Exceptional Communicator - With strong interpersonal skills and presence, you build excellent relationships at all levels, ensuring seamless stakeholder management and collaboration.
• Resilient & Adaptable - You're a steady hand in a fast-paced environment, confidently navigating multiple business areas while leading with integrity and setting the example for others.
• People-Centric & Inspiring - A natural leader who knows how to motivate and empower large teams, driving exceptional guest experiences and outstanding commercial results.
• Champion of Change - You embrace innovation, spearhead improvement initiatives, and bring stakeholders on the journey before implementing and supporting positive change across venues.
• Agile & Solutions-Focused - You balance structure and resilience with flexibility, responding swiftly to challenges without compromising on quality or impact.
• Qualified & Experienced - You hold a CIPD Level 5 qualification or bring equivalent experience in a similar leadership role.

Site Specific Benefits

• Access to ongoing training and development opportunities through GROW program
• Perks at Work - savings and discounts for everyday shopping and experiences
• Generous holiday allowance with the option of to purchase additional leave
• Private Pension scheme with a company match up to 6%
• 24/7 Employee Assistance Programme
• Medicash Healthcare and Life Assurance
• Long Service Rewards and recognition
• 15% off all outlets with the National Theatre, with a 25% discount in the Bookshop.
• Kerb Card - 20% discount on drinks and 50% discount on food at Seven Dials Market.
• Complimentary tickets to shows at the National Theatre (subject to availability)
• O2 - last minute ticket offers for O2s show in our VIP box (subject to availability.)
• Onsite parking - parking is available at a discounted rate of £4 per day

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.