People and Culture Manager

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Job ReferenceCAR/PCM/SEP25
Salary Competitive, depending on experience
Working Hours Full-time (37.5 hours per week)
Contract Type Permanent
Location Carallon Offices, Chiswick, London W4 - This is an office-based role, with the option to work remotely for a maximum of 1 day per week. We place a very high value on in-office presence, as we believe it is vital for making a positive contribution to the teams we serve.

About Us

Carallon is a product research and development company creating industry-leading award-winning products with a clear focus on quality and reliability. Based in London, we specialise in industrial hardware, software design, quality assurance and manufacturing for the entertainment industry, encompassing lighting control, LED video processing and motion control.

We are wholly employee-owned, and a certified B Corp. Working with us means working within a culture that values innovation, quality, supportiveness and flexibility.

Projects our team manufactures and develops for include:

• the Pharos Architectural Control range of lighting control products, used in theme parks and architectural installations worldwide
• the Martin Professional P3 LED Video Wall processors
• the industry-leading Brompton Technology control and processing solution for video walls used in concerts, award shows and television

We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.

Job Summary

The People and Culture Manager will be a key connection with individual departments, building long-term working relationships with employees and leaders. This role is an opportunity to shape the working culture, providing expert advice and leading on improvement projects. Your expertise will support line managers to maintain a positive and high-performing working environment. Working in a close-knit team, you will be calm, adaptable and have a real commitment to supporting the people who work here.

Core elements of the role will involve supporting line managers in the UK and in our international offices. You will oversee an increasing programme of recruitment, and develop strategies to sustain excellent employee retention. You will have strong generalist HR experience, along with an exposure to designing and delivering in-house training.

Key Responsibilities

The People and Culture Manager will provide an excellent service across all departments. They will be the primary link to the Engineering department and will build strong relationships at all levels. This will include the ability to:

• Develop strong working relationships with line managers, meeting regularly to advise and coach on employee issues, offer guidance and development
• Provide analysis and information to inform data dashboards, regular reports and workforce development plans
• Oversee recruitment and talent management for Engineering, including recruitment events; provide cover for recruitment across the company, as part of the People and Culture team
• Drive a culture of positive performance, through engagement and talent management
• Take a lead role in embedding departmental skills matrices and mapping career pathways, to assess current and future management capability - informing company strategy and structure
• Participate in the payroll and pension functions, with the support of the People and Culture and Finance teams
• Resolve complex or sensitive employee issues
• Undertake casework, including leading investigations and facilitating informal resolution of disciplinary and performance concerns
• Contribute to the review and development of company policies and procedures
• Design, deliver and co-ordinate training to small groups
• Provide solutions to training and development needs, identifying appropriate external providers where required

Essential Qualifications & Experience

• Have the ability to build trust and depth among specialist technology leaders
• A minimum of 2 years' experience working at Business Partner or HR Manager level
• Have achieved CIPD Level 5 or above, or equivalent
• Be able to show your understanding of best practice, employment law and effective people management approaches
• Have excellent verbal and written communication skills, with the ability to adjust for your audience
• Be confident in your influencing, problem solving and conflict resolution skills
• Have analytical and reporting skills, enabling you to track employee and project performance
• Possess the highest standards of confidentiality and discretion, handling sensitive information safely
• Act as a fair and neutral people professional, capable of co-ordinating investigations as part of casework
• Highly organised and literate, maintaining excellent quality records and meeting notes
• Experience with payroll and pensions, including hands on use of payroll systems
• Experience conducting interviews and overseeing selection processes
• Comfortable using an HRIS for employee records, recruitment and performance tracking

Desirable Extras

• Experience of working in an engineering or technology environment
• Have designed and maintained skills matrices or programmes to identify and develop career potential
• Familiarity with PeopleHR (HRIS), Quickbooks (Payroll) and NetSuite (HR ticket tracking)