SME Client Manager

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About The Role

Team - Retention

Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth or Stockport Office. Full time, 35 hours per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Building Strong Relationships
• Excellent Negotiation skills
• A strong individual but also a team member

What this role is all about:

Client management of a defined portfolio of Vitality Health's largest SME clients in terms of both membership and API. Responsible for driving Vitality promotion and engagement in the SME workplace within the portfolio as well as renewing the annual PMI contract alongside developing a tri-partied between the client, intermediary and Vitality.

Key Actions

• Negotiation and renewal of the annual SME contracts.
• Creation and delivery of an annual client wellness promotional strategy.
• Day-to-day relationship with SME clients for queries and escalations.
• Build strong relationships with a broker panel.
• Arrange own work load to include daily, weekly and monthly tasks
• Responsibility for a weekly reporting to SME Client Management TM which highlights achievements as well as any key concerns

Essential Skills needed to fulfil this role:

• Proven oral and written communication skills.
• Experience and ability to build relationships with multiple stakeholders of varying roles and expertise, both externally and internally.
• Basic working knowledge of applications such as Word, Powerpoint and computer literacy
• Proven experience in a customer service, sales or account management environment, ideally within the SME/Corporate market.
• Desire to be a strong character but also a team member.
• Ability to demonstrate a strong passion for the Vitality product and brand.
• Experience of managing multiple priorities to strict deadlines.
• Experience of managing internal departments and cross-functional agendas.

Desirable

• Prior SME retention experience within Vitality Health
• Basic working knowledge of Heal 2.0
• CII IF7 Exam
• CII 790 Exam
• Excel/Powerpoint qualifications

So, what's in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, w e will:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About You

About Us

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we're the right fit for you? We can't wait.

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Diversity & Inclusion

We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page.

Vitality's approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.