Head of Oracle System Administration
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We are looking to offer a Head of Oracle System Administration the opportunity to join our expanding Group IT team based in Stevenage.
About the team
We are a leading business committed to leveraging Oracle Cloud based systems to support our Finance, Procurement, Inventory, HR, Payroll, Project Costing, and Timesheets processes. Our company operates in a dynamic environment with a focus on growth and innovation.
About the role
As the Head of Oracle System Administration, you will provide leadership in ensuring our Oracle systems support business challenges and enhancements to our underlying business processes. This role requires a strategic thinker with extensive experience in Oracle system administration and a strong background in managing complex Oracle environments.
This role offers hybrid working and is something that can be discussed in more detail at interview.
About M Group Services
M Group Services is a trusted employer to more than 10,500 people in the UK and Ireland. Operating across 21 businesses in 240 locations, we provide specialist infrastructure services in the water, energy, transport and telecommunications sectors.
As a business we believe communication is key. We work in an environment where growth and development are promoted within the business, our employees feel they are trusted to get on with their work as well as finding this work interesting and challenging.
Where we are able, we work flexibly, believing that empowered colleagues are happier and more productive. We want to support our people as much as possible, therefore if you require a more flexible working arrangement, we would be happy to discuss this with you!
As the Head of Oracle System Administration, you'll get the opportunity to:
- Leadership and Strategy: Develop and execute the Oracle system administration strategy in alignment with the company's overall business objectives. Provide leadership and direction to the Oracle system administration team, oversite of outsourced service providers and System Implementers whilst fostering a culture of innovation and continuous improvement. Produce roadmaps for Finance, Procurement and HR system enhancements to drive continuous improvement.
- System Support: Support Oracle Fusion Cloud ERP, HCM, Payroll, ARCS, PBCS, FCCS, T&A, Project costing and revenue, Inventory applications, as well as bespoke applications (CVR, Apps and Certs).
- Outsourced Management: Manage the outsourced support service agreement to ensure the delivery of all contracted services, including incident and service request management, SWAT teams, minor enhancements, release management, security, monitoring, and environment management.
- Incident and Change Management: Oversee incident, service request, and change management processes. Implement and maintain reporting cadence and review monthly customer service reports.
- Security and Compliance: Ensure that service providers comply with mandatory Group policies and procedures such as security and GDPR. Audit suppliers to check adherence. Maintain the security of Oracle systems, including implementing access controls, managing user accounts and permissions, and ensuring compliance with data security regulations and policies.
- Environment and Release Management: Oversee the environment and release management processes for all Oracle instances. Ensure the deployment of quarterly Oracle solution upgrades and patching to existing Oracle solutions.
- Performance Optimisation: Ensure that Oracle solutions perform to the highest standard, optimising system performance, implementing security measures, and maintaining system availability.
- Team Development: Build and develop a high-performing Oracle system administration team. Provide coaching, mentoring, and professional development opportunities to team members.
- Stakeholder Engagement: Work closely with key stakeholders, including business leaders and third parties, to understand their needs and ensure that the Oracle system administration team is delivering value. Be the point of contact between the business and third parties for issue resolution and problem management.
- Risk Management: Identify and mitigate risks associated with the Oracle solution.
- Licence management : monitor and optimise licence usage and cost, ensuring best value for the company.
What you'll bring?
- 5+ years of relevant administration experience with Oracle Fusion Cloud ERP, HCM, SCM applications, Oracle ARCS, PBCS and FCCS applications, and bespoke applications.
- Highly developed interpersonal, written, verbal communication and presentation skill.
- Ability to be self-driven while collaborating with a wider team.
- Able to work in a fast paced, dynamic environment.
- Extensive knowledge of IT systems and a high degree of technical skill.
- Experience in system integration and business intelligence software is desirable.
- Strong knowledge of information security.
- Experience in managing internal customer expectations and setting realistic deliverables and deadlines for solutions.
- Degree or equivalent, professional qualification - advantageous.
- Experience in the technology or digital services industry - advantageous
- Knowledge of Oracle Fusion and modern Oracle system administration tools and technologies - advantageous
- Familiarity with Lean, Prince2, agile development methodologies - advantageous
What's in it for you?
- 25 days' annual leave plus statutory holidays
- Discretionary annual bonus
- Contributory Pension scheme
- Life Assurance
- Access to our Employee Assistance Programme
- Cycle to work scheme
- Access to a wide range of discounts and special offers through our online rewards platform
- Private health care
- Company car/car allowance and fuel card
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Notes/Brief for Recruitment Team:
About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.