Payments Product Owner

Tesco Insurance • Edinburgh • Permanent • Apply by 03-Dec-2025
About the role

Serving our customers, communities, and planet a little better every day.
Salary - from £50,240 & benefits & annual bonus.
Work Level - 2
Location - Edinburgh, Permanent, blended working.
Office Attendance - Our roles are hybrid. However, you should be able to work from your nearest IMS office 2-3 days per week for this position. Occasional travel to other Tesco offices may also be required.
Closing Date - Applications close 3rd December 2025.

We deal in the personal - from home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means we always work with heart. Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.

The role

Are you passionate about shaping the future of payments in a dynamic, customer-focused environment? Tesco Insurance is building a new Payments product team, and we're looking for a Product Owner to lead the charge in transforming how our customers pay, while ensuring our systems are efficient, compliant, and future-ready.

As the Product Owner - Payments, you'll be at the heart of our payment's transformation. You will be key to developing our end-to-end payments journey, working closely with Engineering teams, third-party suppliers, and internal stakeholders to deliver innovative, compliant, and commercially impactful payment solutions.

You'll combine deep technical understanding of payments systems with strong business analysis and service mapping skills to identify opportunities, shape strategy, and drive delivery.

What you'll be doing

• Own and optimise the end-to-end customer payments lifecycle - improving acceptance rates, reducing fraud, bad debt, and operational costs.
• Drive the payments change roadmap - prioritising initiatives, managing epics and lean business cases, and coordinating feature teams.
• Ensure our insurance payment products remain compliant, competitive, and customer centric.
• Maintain alignment with legal, regulatory, and industry standards (e.g., FCA Consumer Credit, PCI DSS, SCA, Scheme mandates).
• Support the long-term payments strategy for Tesco Insurance - including payment options, technology capabilities, and product roadmap.
• Manage payment-related risks and ensure effective controls are in place.
• Support incident resolution and provide KPI inputs for planning and forecasting.
• Contribute to internal product governance processes including periodic reviews and approvals.

What We're Looking For

Essential

• Proven experience in product ownership within payments or financial services.
• Strong technical understanding of payments infrastructure and integration with third-party suppliers.
• Experience working closely with Engineering teams to deliver scalable, secure solutions.
• Proven ability working with Agile methodologies and tools (e.g. Scrum, SAFe PI planning, Jira).
• Strong business analysis and service mapping capabilities - able to translate customer and business needs into actionable product strategies.
• Excellent stakeholder management and communication skills.

Desirable

• Experience in regulated financial or insurance environments.

What's in it for you

• You'll be joining a team where 91% of colleagues think it's a great place to work.
• Prepare for your retirement with our colleague pension scheme.
• Private Medical Insurance and virtual GP Service you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we'll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.

A place to get on

• Take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone's welcome

We want all our colleagues to always feel welcome and be themselves. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes - people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!