Payments Manager | Operations

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This is a hybrid role working 3 days in the office (City of London location) and 2 days working form home.

Role Purpose:

• The payments manager is responsible for establishing and leading the banks central payment's function
• This role is responsible for ensuring the efficient, secure and compliant management of payment processes
• Acting as the banks central subject matter expert, the Payments Manager will collaborate with the business to adopt best practices, enhance operational effectiveness and address payment related issues
• The role also includes ownership of the bank's payment processes, monitoring of the key controls that operate within them and key reporting to the bank relevant committees

Responsibilities:

• Challenge and improve the banks payment strategy, ensuring it aligns with the bank's overall goals, risk appetite and regulatory requirements
• Lead the central payments team to oversee payment activity within the bank.
• Responsible for banks payment operations and key controls
• Review, identify and implement payment solutions to improve efficiency and customer delivery
• Ownership of the banks important business services relating to those aspects of the payment process for which they are responsible, including appropriate workarounds, recovery plans and testing
• Establish appropriate governance frameworks, policies and controls to support efficient and safe payment operations
• Go to expert and SME for payment processes, systems and regulation
• Manage third party relationships with correspondent banks, payment processors and technology providers
• Lead investigations into payment incidents, frauds and other issues. Collaborating with stakeholders to resolve issues promptly
• Provide payment reporting to key committees, including insights on payment control performance
• Ensure that daily payment operational processes are carried out, including payment release, daily cashflow and reconciliation
• Arrange and maintain access rights for all payment systems

Skills and Experience sought:

• An understanding of payments schemes (BACS, CHAPS, Faster Payments, Cheque clearing and SWIFT)
• Familiarity with regulatory payment frameworks, such as PSD2
• Microsoft Office: Word, Excel, Outlook
• Banking Systems (Including Online Banking) knowledge of Aurius is preferred but not essential
• Experience in managing payment teams within the financial services sector
• Demonstrated success in designing and implementing payment strategies
• Experience in managing critical third-party relationships, including correspondent banks and payment providers

Remuneration and Benefits:

• competitive salary and discretionary bonus scheme
• matched pension contributions up to 7%
• 26 days annual leave plus two wellbeing days and opportunity to purchase additional holiday
• flexible and hybrid working
• private medical insurance via Vitality
• life, income protection and critical illness insurance
• enhanced family leave pay
• extensive learning and personal development opportunities
• electric car scheme and cycle to work scheme
• season ticket loan
• wellbeing support - discounted gym membership, employee assistance programme, 24/7 private GP access for staff and their immediate family (online), 1:1 key life stage coaching