Payments Business Analyst

Role: Business Analyst

Hybrid: Working from the office 2 days a week

Location: London, United Kingdom

Get the future you want!

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

The ideal candidate will have deep domain expertise in payments (including schemes like SEPA, SWIFT, Faster Payments, CHAPS, and card networks), strong analytical capabilities, and a proven track record of delivering complex payment transformation projects. You will act as a bridge between business stakeholders and technology teams, ensuring solutions are aligned with strategic goals and regulatory requirements.

Your Profile

Key Responsibilities

Requirements Gathering & Analysis

• Work closely with stakeholders to elicit, analyze, and document business and functional requirements for payment systems and processes.
• Convert business needs into clear user stories, use cases, acceptance criteria, and process flows.

Payments Domain Expertise

Act as SME across domestic, cross-border, real-time, and card-based payment types.
• Stay updated on industry developments, regulatory changes (e.g., PSD2, ISO 20022), and emerging technologies in the payments landscape.

Project Delivery

Support and drive end-to-end delivery of payment transformation initiatives, including platform upgrades, system migrations, and new product launches.
• Collaborate with Product Owners, Architects, Developers, and QA teams to ensure accurate execution of requirements.

Stakeholder Management

Lead and facilitate workshops, requirement discussions, and solution-design sessions with internal and external stakeholders.
• Communicate progress, risks, and issues effectively to senior leadership, vendors, and cross-functional teams.

Documentation & Reporting

Develop and maintain high-quality artefacts such as BRDs, FRDs, process maps, and test scenarios.
• Support SIT and UAT phases through test case creation, execution, and defect management.

Required Skills & Experience

Strong understanding of payment schemes, clearing mechanisms, and end-to-end payment processing lifecycles.
• Hands-on experience with ISO 20022, SWIFT MT/MX, SEPA, FPS, CHAPS, and card networks.
• Familiarity with regulatory frameworks including PSD2, AML, and KYC.
• Proficiency with JIRA, Confluence, Visio, Excel, and other BA/Agile tools.
• Excellent communication, stakeholder management, and analytical/problem-solving skills.
• Experience working in both Agile and Waterfall delivery environments.

Preferred Qualifications

Bachelor's degree in Business, Finance, Computer Science, or a related field.
• Professional certifications such as CBAP, PMI-PBA, or Agile BA.
• Experience in consulting, banking, or fintech environments.

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make It Real (what does it mean for you):

You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World's Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com