Payments Analyst

About the roleThe Customer Payments team are seeking talented individuals to join the team in two brand new permanent roles. With our Payments Transformation Programme underway to deliver a step change in our payment capabilities, this is an exciting time to join Partnership and a growing Customer Payments team.

As the Partnership continues to develop Customer propositions and optimise ways to pay, the Customer Payments Analyst roles will work closely with colleagues from across the Partnership, as well as our 3rd party payment providers, to drive and support change in payments with a focus on optimising the Customer payment experience. In this role, you will develop an understanding of our payments ecosystem, be responsible for providing specialist input and data-driven insights to optimise costs, conversion and acceptance rates, as well as identifying and articulating commercial opportunities to influence roadmaps and decisions.

You’ll work in a dynamic environment, across a number of initiatives at any one time with hybrid working options available to you. You will have the opportunity to lead on changes to deliver innovation and delight our Customers with better ways to pay, and contribute to the Partnership’s strategy. As a Partner, you’ll have a shared responsibility for our success and share in the rewards.

The Payment Analyst roles will provide lots of opportunity to grow your career and further develop in an ever changing and innovative Payments industry working with our well known and well loved brands - John Lewis, Waitrose and John Lewis Money, in the UK’s largest employee-owned business. If you are an effective collaborator and communicator with experience in Payments and supporting change delivery to deliver Customer focussed outcomes, adept at analysis and presenting information to persuade and summarise this role could be a great fit.

At a glance:

• Salary - £48,500 - £74,000 (dependent on experience)

• Contract type - Permanent

• Hybrid Working - This is a hybrid working role, where your time will primarily be split between working from home (in the UK) and the London (Pimlico) and Bracknell Head Office.

• Due to the provider relationships we manage and wider Business and industry engagement, there will also be a need to visit other locations occasionally, as required.

Key responsibilities 

Provide specialist input on payment-related projects and system changes, ensuring alignment with the Customer Payments strategy and identify and recommend opportunities, supported by data, to influence priorities and optimise investment spend.

Monitor and analyse payment data to continuously optimise cost, conversion, and acceptance rates and provide insights to influence changes in the payments landscape.

Represent JLP at industry forums to stay informed of regulatory and technological advancements and leverage industry best practices.

Work collaboratively with third-party payment providers to understand their roadmap for enhancements and complete analysis on the opportunities that would be beneficial to the Partnership.

Develop and maintain strong internal and external relationships to support and influence delivery priorities and ongoing alignment to the Customer Payments strategy.

Respond and liaise on Payment related risks and issues within the Partnership, driving activity to resolution.

Maintain payment process documentation and ensure compliance with Partnership policies.

Share knowledge and communicate industry developments, to upskill other 

Customer Payments team members, on an ongoing basis to maintain a centre of expertise.

Essential skills/experience you’ll need 

• Data analysis - An ability to analyse data, spot trends, identify patterns and draw conclusions

• Communication Skills - Strong both in written and verbal

• Organisation - Be highly organised, with an ability to prioritise workload and deliver to deadlines

• Setting priorities - Sets clear priorities and reviews regularly, proactivity anticipating changes and adapting priorities accordingly

• Networking - Builds and maintains internal and external networks to leverage knowledge, skills and experience

Desirable skills/experience you may have 

• Experience with data visualisation tools i.e. Tableau

• Experience in Agile delivery and tooling i.e. Kanban, Jira

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About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.