Patient Safety Manager

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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

The Patient Safety Team manages all aspects of incident reporting, incident responses, incident notification and supports the Trust as a
Learning Organisation. This includes use of the incident software, monitoring progress with incident responses, escalation of concerns regarding patient safety, liaising closely with the patient safety representatives within the clinical divisions, provide training and reports on themes, trends and outcome from incident reporting.
If you have fantastic communication and engagement skills and the commitment, energy, motivation and talent needed to deliver an ambitious portfolio and improve outcomes for the people in Lewisham, Greenwich and Bexley then we would love to hear from you.

Main duties of the job

The Patient Safety Team (PST) has responsibility for managing all aspects of incident reporting and responses under the Patient Safety Incident Response Framework.

The PST supports the Trust to be an exceptional Learning Organisation. Our work includes:

• Managing and optimising the use of the incident reporting system.
• Monitoring progress with incident reviews and responses.
• Escalating concerns relating to patient safety issues to the appropriate teams and senior managers.
• Working closely with patient safety representatives across the clinical divisions.
• Providing training and assistance with incident responses
• Producing reports on themes, trends, and outcomes from incidents. Using data to promote learning and improvement

We are seeking individuals with excellent communication and engagement skills, alongside the commitment, energy, and motivation to contribute to an ambitious programme of work. If you have the passion and talent to help us strengthen patient safety and improve outcomes for the people of Lewisham, Greenwich, and Bexley, we would be delighted to hear from you.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

Includes but not limited to:

To assist the Associate Director of Quality and the Patient Safety Lead, to promote national patient safety initiatives throughout the Trust. To act as a source of expert advice and support to Divisions on patient safety matters
To liaise with other Trust level risk management advisors (e.g.: Claims Manager, Head of Health & Safety and Risk, Manual Handling advisor, PALS and Complaints team, Infection Control Team, Tissue Viability Nurse, Resuscitation Officer, Quality Assurance team) to ensure the identification of patient safety issues and implementation of actions to reduce harm to patients across the Trust.

In liaison with the Patient Safety Lead and other key staff, develop and implement training programmes in patient safety issues in line with the Patient Safety Incident Response Framework.
To work collaboratively with other members of the Patient Safety Team to ensure that robust systems are in place throughout the Trust to enable the identification of risk through the reporting and investigation of incidents
To liaise and work alongside Divisions about their systematic approach to monitoring progress on action plans
To advise Divisions on adding identified local risks to their local risk register and issues log and escalation where appropriate to other Trust level risk registers (RR)/ issues logs (IL) such as Patient Safety RR / IL, Medical Devices RR / IL.
To liaise with the Concerns & Complaints Manager, PALS and Legal teams to identify risks arising out of complaints and claims, ensuring that these are reported to the Patient Safety Committee for action and ongoing monitoring.
In collaboration with key staff, to develop patient safety related policies and procedures for approval and ratification by appropriate committees
To use as appropriate and advise Divisions on their use, the various tools
to assist in the review and assessment of patient safety matters such as the SBAR tool, Manchester Patient Safety Framework (MaPSaF), and methodologies within PSIRF

To monitor progress on the submission of incident responses such as Patient Safety Incident Investigations (PSII) or Patient Safety Reviews (PSR)
To assist in the co-ordination of the Trusts review panel for incident responses such as PSII's and PSR's.

To engage in the decision making process with Trust Executive on the appropriateness of incident responses and proportionate responses.
To maintain the Trust's Patient Safety intranet to ensure that procedural documents are kept up to date and are widely available
To undertake projects identified by the Associate Director of Quality and the Patient Safety Lead

To monitor and collate information from designated leads in order to compile reports for Trust level committees.

Promote and aid Divisions with their compliance with the Trust's obligations under the statutory Duty of Candour.

Person specification

Qualifications & Training

Essential criteria

• Holding or currently working towards a relevant postgraduate diploma level qualification
• A proven track record in patient safety management in the healthcare sector
• Highly developed interpersonal skills with the ability to communicate effectively (written and oral) with all levels of staff.
• Experience of undertaking investigations and of using root cause analysis and or Systems Engineering Initiative for Patient Safety techniques and other methodologies for incident responses
• Proficient in IT skills in word processing, spreadsheets, electronic presentations (eg: Power point) and e mail
• Understanding of the national agenda relating to the Safety of Patients in healthcare (PSIRF, LFPSE, Patient Safety Strategy)

Desirable criteria

• Relevant level degree or masters
• Previous involvement in risk management and patient safety processes within an NHS Trust

Experience

Essential criteria

• Understanding of the national agenda relating to the Safety of Patients in healthcare (PSIRF, LFPSE, Patient Safety Strategy)
• Minimum three years' experience as a practicing healthcare professional (after qualification) or equivalent within a patient safety role

Desirable criteria

• A computer package qualification (e.g. Microsoft Office suite or equivalent).

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.

We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.
Documents to download

• Band 7 PS Manager Job description and person specifications (PDF, 530.5KB)
• Working at LGT (PDF, 4.2MB)
• Visa and Certificate of Sponsorship Information for Applicants (PDF, 3.8MB)
• Candidates Guidance on Applying (PDF, 175.2KB)
• Candidate Guidance on the use of AI (PDF, 3.8MB)