Patient Safety Manager

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Detailed job description and main responsibilities

The role of Patient Safety Manager will promote a culture in which reporting of incidents and learning is routine practice and recognised by staff as improving the quality of clinical care and reducing risks.

The post-holder will work autonomously and will lead on the development, management and support mechanisms for learning from patient safety events in line with the Trust's Patient Safety Incident Response Policy and Plan and excellence in practice.

The post-holder will be responsible for the collection and analysis of complex information from a number of sources, and producing high quality investigation reports alongside developing an implementation plan working in collaboration with relevant professional and governance leads

The post-holder will support Care Groups in patient safety improvement activities with the aim of proactively reducing risks to patient safety and unanticipated adverse events. They will actively participate as a member of the Patient Safety Team to ensure compliance with regulatory and statutory requirements.

The post-holder will work across the organisation, providing support, expert advice and guidance to the Care Groups, Corporate Nursing and Medical Directorate teams on the delivery of sustained continuous patient safety and quality improvements.

Person specification

Qualifications

Essential criteria

• Post graduate degree diploma level or equivalent or a related subject and/or relevant work experience
• Evidence of continuing professional development
• Knowledge of Quality Improvement Methodologies

Desirable criteria

• Leadership and management training/qualification
• Project Management qualification or detailed working knowledge
• Incident investigation and root cause analysis training qualification, or relevant work experience

Experience

Essential criteria

• Experience of working within the acute sector of the NHS
• Experience of quality, safety and governance working in a complex organisation
• Quality improvement projects, methodology and small-scale change using PDSA cycles
• Experience of managing projects and achieving outcomes

Desirable criteria

• Experience of working in organisations other than the acute sector in the NHS, e.g. CCG, Local Government and or voluntary sector or substantial experience of joint working
• Leading and supporting multidisciplinary working to achieve results
• Undertaking clinical audit and reviewing outcomes and learning
• Experience of working with partner organisations and Regulators

Skills, Knowledge and Ability

Essential criteria

• Good working knowledge of relevant theory, legislation and regulation covering all areas of NHS patient safety, quality and governance
• Understanding of NHS structures
• Competent in using a number of general IT systems effectively to produce and analyse information, i.e. excel, word, PowerPoint

Desirable criteria

• Knowledge of quality and safety in partner organisations, including CCGs, Local Authority, NHS England
• Risk management knowledge and associated regulations
• National Reporting and Learning System (NRLS) and national safety alert procedures
• Fundamental Standards of Quality and Safety (CQC) and Key Lines of Enquiry
• Duty of Candour Regulations (2014) Clinical audit, NICE, Best Practice guidance
• Mortality and morbidity review process
• Coroner's and claims process
• Quality improvement methodology

Behaviours

Essential criteria

• Demonstrates core values Drive & enthusiasm
• Lead by example, outcome focused
• Patient-centred
• Lateral thinker and good problem solver
• Communicates effectively with a wide range of staff at all levels of the organisation
• Supports others in their development, encouraging and motivating staff and acts as a positive role model
• Highly developed persuasion and influencing skills
• Highly motivated
• Ability to work alone, in a team and under pressure
• Flexible and adaptive to changing circumstances
• Honesty and integrity
• Sets clear objectives, plans and evaluates work

Desirable criteria

• Orientation towards quality improvement

Practical Skills

Essential criteria

• Leadership and staff support skills
• Excellent written, and verbal communication and presentational skills with the ability to adapt to differing audiences, Effective interpersonal and communication skills with patients, carers, families and staff groups at all levels of the organisation
• Prioritisation and time management
• Computer literate - ability to use a number of general IT systems effectively to produce and analyse information, i.e. excel, word, PowerPoint
• Ability to analyse and assess data and information to produce required reports Facilitation skills
• Problem solving skills
• Ability to manage large volumes of complex work
• Ability to manage opposing views in difficult situations

Desirable criteria

• Teaching and training skills

Other Requirements

Essential criteria

• Able to attend meetings at different sites both across the Trust and outside the Trust

Desirable criteria

• Ability to be flexible and attend evening meetings, as agreed

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Patient Safety Manager Job Description and Person Specification (PDF, 387.8KB)
• Additional Information (PDF, 308.1KB)
• Our Promise (PDF, 313.3KB)
• Remarkable People (PDF, 3.4MB)