Patient Pathway Manager - Preoperative Assessment

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Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.

We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.

We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.

We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?

Our Future Plans

The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/

Job overview

We are delighted to offer this exciting opportunity for a high calibre individual to join Pre-operative admin Services at Calderdale and Huddersfield NHS Foundation Trust . The role offers an excellent opportunity for a decisive and dynamic individual with line management experience to expand their knowledge and skills.

Previous leadership and NHS experience is essential.

Applicants must possess excellent communication, collaboration and team working skills. The successful applicant must demonstrate strong organisational skills and be analytical, adaptable and motivated.

The creation and maintenance of effective relationships at all levels will be a vital part of this role as you will be responsible for promoting the improvement and quality of administrative practices to support patient care.

You will be a motivational team leader for service improvement and work collaboratively with all staff across multiple disciplines to adopt digital change and new ways of working.

Main duties of the job

• To co-ordinate and failsafe the patient journey through preoperative assessment to ensure a timely and effective delivery of patient care.
• To provide senior support and expert knowledge to the team of Administrators.
  To work with consultants and service lead to improve pathway delivery.
• To oversee all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Directorate Operations Manager.

Working for our organisation

Why CHFT? Why Now?
Join CHFT and be part of a team that's at the forefront of surgical excellence and innovation:
• NHS Recognised: Our theatres have been celebrated for their post-pandemic achievements in an NHS Providers case study: "Providers Deliver: Achieving value for money."
• National Spotlight: Our proactive approach to waiting list management has been featured by Sky News.
• Award-Winning Performance: Shortlisted as a finalist for the 2023 Health Service Journal's Performance Recovery Award for our theatres and elective recovery work.
• Pioneering Accreditation: One of the first trusts in England to be accredited as a GIRFT surgical hub.
• Cutting-Edge Technology: We've recently launched robotic surgery at Huddersfield Royal Infirmary, demonstrating our commitment to advanced surgical techniques.

Detailed job description and main responsibilities

The postholder:-
• To be the named pathway and failsafe co-ordinator for Speciality Services ensuring failsafe processes are in place.
• To proactively manage the administration of patient pathways across speciality services and to resolve appointment queries escalated by the appointment centre and other service areas within the Trust
• Work with clinical and Secretarial scheduling teams to identify capacity and utilisation and ensure timely patient care is delivered
• Track patients and actively manage patient's clinical pathway to ensure appointment investigations, MDT discussions, and treatments are conducted in a timely manner consistent with their timed clinical pathway and expected appointment scheduling.
• Support service improvements in relation to the administration and delivery of patient pathways as required.
• Liaise with clinical teams to expedite where necessary any interventions which appear to be causing a delay or outside expected time scales
• Supporting the department to deliver across the range of performance indicators including ASI holding list RTT incomplete outcomes DNAs and cancellations, complaints and incidents
• Manage and monitor the surgical patient tracking list, making the best use of capacity
• Act as a point of escalation to the manager in conjunction with the consultant lead if any concerns within directorate specific capacity or patient care are identified
• Ensure the correct booking of patient appointments prioritising urgent patients as requested by clinicians. This includes liaising with the secretarial scheduling teams, ensuring patients who do not attend are followed up appropriately at the direction of the clinician
• Monitor and action incomplete outcomes making sure clinics are cashed up within a timely manner
• To track patients through speciality services implementing processes to ensure patient's are not lost to follow-up, and ensuring follow-up appointments are available as necessary
• Identify potential capacity issues calculate and monitor average waiting times ensure the clinic is marked with consultant annual leave, audit, or study days, and liaise with the Service Manager and Operational Manager
• To use the 18-week referral to treatment (RTT) to manage all outpatient pathways working in conjunction with the secretaries as appropriate
• Ensure failsafe loop to ensure patient's are not lost to follow-up and the avoidance of delays to follow-ups - make sure patients at the highest risk of significant avoidable harm receive follow-up review and/or treatment as scheduled
• Monitor, escalate and amend pathway appointment bookings accordingly.
• To work collaboratively with others to identify and implement potential strategic service improvements or developments, where necessary
• To analyse, monitor and manage patient activity and other service performance in a way that complies with National, Regional or local standards, targets and performance contracts. • To monitor closely performance contracts and targets to enable proactive and timely actions, liaising with the operations manager as appropriate.
• To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the division (and within and outside the trust where appropriate.)

Person specification

QUALIFICATIONS / TRAINING

Essential criteria

• Educated to degree or equivalent experience
• GCSE Maths and English or equivalent
• Ability and willingness to undertake all training required to carry out the requirements of the role.

Desirable criteria

• Excellent word processing skills/qualifications

KNOWLEDGE, EXPERIENCE & EXPERTISE

Essential criteria

• Previous experience of working in a customer/patient focussed environment within the NHS
• Should have current/ recent Team Leader/ Line Manager experience, within the surgery and Anaesthetics Division.
• Experience of managing / co-ordinating patient pathways, waiting list, appointments
• Experience of dealing with patient queries, concerns and anxiety in a reassuring manner
• Demonstrates use of Microsoft office, EPR, Knowledge Portal and excel
• Reception experience with NHS
• Previous experience with working within the NHS
• Knowledge of national and local targets with respect to patient pathways
• Have a sound understanding of NHS wide initiative and experience of responding positively to ensure local implementation.

Desirable criteria

• Working within a clinical or administrative environment
• Service improvement experience in relation to delivering pathways effectively
• Experience of contributing to policy development and Standard Operating Procedures

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

Essential criteria

• Attention to detail
• Ability to self reflect, carry out tasks of own job and identify the needs to learn to be able to do the current job better.
• A flexible working attitude
• Evidence of ability to manage stressful situations including distress to patients and relatives
• Clear and effective communication
• Able to work autonomously but also is part of the team
• Flexible approach to the planning and coordination of patient pathways to ensure maximum use of clinical time.
• Can work under pressure

Desirable criteria

• Is able to analyse data and produce report against performance targets

Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co create the change we want to see. We take pride in the diversity of our workforce that's why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.

Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.

If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.

CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

If you have any questions please contact ask.recruitment@cht.nhs.uk for assistance.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD and Person Spec (PDF, 456.4KB)