Patient Dining & Hospitality Manager

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Job Introduction

Job Title: Patient Dining & Hospitality Manager

Location: London

Salary: 33,000 to 40,000 PA

Hours: 40 hours per week, 5/7 days

Contract: Full-Time / Permanent

Our private hospital, located in the heart of London, is renowned for providing world-class healthcare in a luxurious and comfortable setting. We pride ourselves on delivering exceptional patient care, and our dining and hospitality services are key elements of the patient experience. We are seeking a Patient Dining & Hospitality Manager to lead and elevate these services, ensuring that our patients receive outstanding care both medically and in terms of their dining experience.

As the Patient Dining & Hospitality Manager, you will oversee all aspects of patient dining, room service, and hospitality operations. Your role will be to ensure that our patients enjoy a premium, personalised dining experience, with meals that are not only delicious but also tailored to individual dietary needs. You will also manage a team of service professionals, delivering five-star hospitality across the hospital to enhance patient comfort and satisfaction.

Key Responsibilities:

• Oversee the day-to-day management of patient dining services, ensuring meals are prepared and delivered to the highest standards.
• Ensure all guests receive a warm welcome and personalized service throughout their stay.
• Work closely with chefs, dietitians, and clinical teams to ensure the menus cater to the dietary and nutritional needs of patients.
• Ensure a seamless room service operation, providing timely and professional service to patients and visitors.
• Lead and inspire the hospitality team, providing training and support to ensure excellence in service delivery.
• Maintain high levels of food hygiene and safety across all dining and kitchen operations.
• Regularly review and improve the patient dining experience, incorporating patient feedback and identifying areas for enhancement.
• Manage stock levels, budgets, and procurement to ensure cost-effective and efficient kitchen operations.
• Foster a culture of exceptional service, ensuring that all patient interactions with dining and hospitality staff are positive and supportive of their recovery.

Requirements:

• Previous experience in hospitality management, preferably within a healthcare setting, hotel, or high-end service environment.
• Strong understanding of nutrition, dietary requirements, and food safety regulations.
• Proven leadership skills, with experience in managing and motivating teams to deliver outstanding customer service.
• Excellent communication skills and the ability to work collaboratively with clinical teams and other departments.
• Organised and able to manage multiple priorities in a fast-paced environment.
• A passion for enhancing the patient experience through exceptional dining and hospitality services.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1609/92942001/52375892/SU

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!