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Patient and Family Experience Volunteer - Newcastle Hospice

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Job Description

ABOUT THE ROLE - no weekends available

Marie Curie recognises that the best way to understand its services is by seeing it through the eyes of the people we support. Feedback from people we care for is critical in telling us what we are doing well and where we can improve.

Through this exciting volunteer role, you will help us understand our services' quality by listening to the people we support. You will help us by contacting people while they are receiving our services to make sure we are providing our patients and families with excellent care, and if there are issues, to help us nip things in the bud.

This role has the scope for broader conversations with people about their experiences at the end of life. Gaining insight and understanding allows us to ensure we're there for all people experiencing dying, death and bereavement.


Your role will include some of, but is not restricted to, the following tasks:

  • Speak with patients and families over the phone to complete surveys about their experiences of our care and support.
  • Record data accurately, capturing as much as possible in the person's own words.
  • Input feedback data into online an online database.
  • If comfortable, undertake analysis of data to help us report on themes and trends; what we are doing well and what we can improve.
  • Communicate with patients and families how we use their feedback and ideas to improve services, where appropriate.
  • Work with the Clinical Nurse Managers to highlight any issues and concerns about the care provided in their services.
  • Relay positive feedback to Marie Curie Nursing staff and volunteers.
  • If comfortable, conduct semi-structured interviews to understand peoples' lived experiences of dying, death, and bereavement.


  • Good communication, listening and people skills.
  • The ability to deal with people in a warm, friendly, and sensitive manner.
  • Understanding the importance of confidentiality.
  • Empathy and an understanding of the needs of people experiencing end of life care issues.


  • An excellent opportunity to build on your skills in a charity environment
  • An induction, training, support and supervision in your role
  • Agreed reasonable out-of-pocket expenses


  • To provide two references from non-family members and other relevant documents related to the role
  • To keep to all the charity's policies and guidelines
  • To complete an induction and any training related to the role
  • Complete mandatory training and role related renewals, as requested

Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment. Marie Curie will treat all volunteers fairly and with respect. We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment. We will not discriminate on the basis of age, unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users.

For more information or if you have any questions regarding this volunteer role, please contact the Volunteer Operations Centre on

About Us

Every day of your life matters - from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early.

Patient and Family Experience Volunteer - Newcastle Hospice

Marie Curie
Newcastle upon Tyne, UK
Part-Time, Full-Time

Published on 16/07/2024

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