Pathology IT Manager

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Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification

• To build and manage a robust service model according to best practice principles (e.g. ITIL v4.0), offering responsive first and second-line support to pathology service users.
• To manage and oversee the day to day running of pathology IT solutions, ensuring support processes are in place and system outputs satisfy the needs of the users.
• To have an in-depth knowledge of the LIMS solutions in use across the Trust and externally, and how each interacts, including effective incident and change management.
• To lead on service reviews with suppliers to ensure effective performance management of the overall Pathology IT service.
• To monitor the service received from internal service providers (e.g. Digital Services) and system suppliers and escalate any significant concerns as appropriate.

Person specification

Education / Qualifications

Essential criteria

• MSc Biomedical Science or IT/digital qualification or equivalent experience
• Evidence of participation in mandatory courses and Continuing Professional Development (CPD)

Desirable criteria

• Registration with the Health and Care Professions Council
• ITIL v3.0 (or higher) Foundation qualification or above
• Prince 2 foundation qualification or above

Experience

Essential criteria

• Extensive technical systems management in a complex stakeholder environment
• Significant IT service management and delivery experience in a clinical setting
• Significant IT change management experience
• Successful track record of delivering high-pressure and high-profile projects
• Experienced in staff management
• Experienced in project management or delivering within a formal project framework
• Experience of producing quality documentation for systems implementation, validation, and operation
• Experience of liaising with suppliers and technical delivery teams

Desirable criteria

• Significant experience of managing multiple hospital systems, preferably within Pathology
• Significant experience of working across Change programmes and BAU simultaneously
• Experience of infrastructure, networking and server configuration management

Skills Abilities / Knowledge

Essential criteria

• Advanced knowledge of IT service management principles
• Excellent analytical skills for understanding complex workflows, change impact assessment, and troubleshooting
• Highly capable of autonomous working and setting out clear workplans for staff
• Strong ability to think strategically and form a bigpicture view across a complex system landscape
• Advanced understanding of Pathology IT solutions, and how they integrate (e.g. analyser interfaces)
• Knowledgeable of information security and data protection with regards to patient and clinical information
• Wide-ranging pathology knowledge with understanding across multiple pathology disciplines
• Ability to work collaboratively with multidisciplinary teams across organizations, including suppliers
• Produces clear verbal communication and written reports
• Strong delivery focus and able to meet tight deadlines within the pressures of working in a busy environment
• Familiarity with quality management systems and procedures including their application to IT systems

Desirable criteria

• Ability to deliver structured training users on new systems
• Ability to support operational staff writing of test plans and test scripts to manage change safely
• Experience of one or more of the following systems: Epic Beaker, Instrument Manager

Other Requirements

Essential criteria

• Ability to manage competing deadlines
• Excellent team/ collaboration skills
• Able to work on multiple sites and to be flexible to meet the needs of the role

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

Documents to download

• Job Description and Person Specification (PDF, 232.4KB)
• Job Features Form (PDF, 128.6KB)
• Royal Marsden Trust Values (PDF, 715.5KB)
• Workplace Wellbeing and Rewards Guide (PDF, 1.2MB)