Pastoral Care and Respite Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Company Description

Henshaws is a northern charity supporting people living with range of disabilities including slight loss to go beyond expectations. We believe that, wherever they are, everyone has the right to an independent and fulfilling life. Our support, advice and training enables people and their families build skills, develop confidence, help each other and look forward to a more positive future.

Position

We are looking for a Pastoral Care and Respite Manager to manage the Pastoral Care and Administration of the Respite service, and support the growth of the developing respite service.

Pastoral Care Duties

• Act as the face of Henshaws, managing communications, with parents and other external professionals
• Make professional contributions to Education, Health and Care Plan reviews.
• Set up and manage service level agreements with Parents/Carers, College Lead, Principal, and Director of Care and Health Services.
• Determine and manage measures of satisfaction, and evaluate with Parent/Carers, ensuring performance meets the expected standards of delivery.
• Produce performance statistics and report to the leadership team.

Respite Duties

• Manage growth of the service, liaising with different departments as necessary.
• Work with the College Leadership team to coordinate assessments for day and overnight stays.
• Drafting and issuing of Contracts.
• Conduct final pre-stay check with Parents/Carers one week in advance to confirm.
• Product performance statistics for reporting to the College Senior Leadership Team, Governors and Trustees.

Salary: £14.14 per hour/ £27,205.36 per annum

Hours: 37 hours per week

Weeks per Year: 52 weeks per year

Holiday Weeks : 5 weeks plus 10 days bank holidays

Closing Date: Monday 6th January 2025

Interview Date: Wednesday 15th January 2025

Requirements

• Educated to Level 3 or above
• Higher Level qualification in Management or Administration is desirable
• Experience of dealing with customer dissatisfaction
• Driving License, or access to a vehicle for business use.

Other information

Henshaws Society for Blind People aims to employ a diverse workforce and is committed to equality of employment and welcomes applications from all sectors of the community.

Henshaws is committed to safeguarding and promoting the welfare of young people and vulnerable adults. It is a criminal offence for people barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group e.g. vulnerable adults, children or both. An Enhanced DBS with barring and reference checks will be sought from the successful candidate.

Henshaws reserves the right to check social media accounts of all successful applicants.

Registered Charity No: 221888

Attachments
TRANS 06 Pastoral care and Respite Manager.pdf