Parts Manager

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At Ben Burgess we are a trusted partner to farmers, contractors, and businesses across Agriculture, Construction, and GroundsCare.

With over 90 years of experience and a deep-rooted commitment to our motto, 'Where Service Still Counts,' we take pride in providing first-class support and innovative solutions that drive real progress.

Are you a passionate leader with a customer-centric approach and experience in a parts department? If so, we want to hear from you!

As the Parts Manager your primary role will be to cultivate exceptional customer experiences and foster strong team leadership within our Parts department. Reporting directly to the Depot Manager, you'll create a welcoming environment for our customers, ensuring that their needs are met, and expectations exceeded. Your focus will be on guiding your team to provide unparalleled service in alignment with our business objectives, strategies.

Collaborating with our Group Parts Manager, you will coordinate local events and support our seasonal efforts to engage with our customers and community. The ideal candidate will have experience as a dedicated Parts Manager or a seasoned Parts Advisor looking for the next step in their career. Familiarity with some of our brands and a background in Agriculture or a similar industry is desirable.

Your responsibilities as a Parts Manager will include:

• Leading the Parts Advisors/Apprentices and ensuring smooth day-to-day operations;
• Delivering high levels of customer satisfaction, monitoring results, and implementing initiatives for exceptional customer experiences;
• Participating in the development and execution of the Parts Marketing Plan;
• Maintaining supplier relationships;
• Ensuring consistent execution of parts processes, guidelines, and policies, including ordering, receiving, inventory management, selling, returns, and marketing;
• Completing employee development, reviews, and training for direct reports;
• Ensuring high employee engagement through frequent department meetings and effective communication;
• Creating appealing and profitable displays for popular product lines.

We value candidates who possess:

• Experience as a Parts Manager or Parts Advisor in a similar industry;
• Strong leadership skills and experience with a focus on team development and support;
• Excellent interpersonal skills, including written and verbal communication;
• Familiarity with franchise and competitive products;
• Willingness to work extended hours and weekends in order to meet customer needs.

What you'll get in return:

At Ben Burgess, we believe that investing in our people is the key to our success. When you join us, you'll be part of a supportive, family-oriented team that values your development and wellbeing.

• Competitive pay, reviewed annually
• Bonus scheme based on performance and depot success
• Company van for work use
• Unlimited investment in your training-we don't put a cap on your growth!
• Enhanced holiday and sick pay to support your work-life balance
• Company pension, life insurance, employee discounts, and more

Apply today!

If you're ready to take the next step in your career with a company that truly values its people, we'd love to hear from you.

Apply online now or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.

Need assistance with your application? Get in touch at [email protected] or call 01603 628251.

Ben Burgess is a Disability Confident Employer-if you need any adjustments during the application process, let us know.