Parts Manager

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At Ben Burgess, we want to empower progress and sustainability in agriculture, construction, and groundscare industries, contributing to the development of thriving communities and preserving our environment for generations to come. Rooted in our motto 'Where Service Still Counts,' we dedicate ourselves to serving others through our unwavering commitment to providing exceptional machinery solutions and fostering genuine partnerships.

Are you a passionate leader with a customer-centric approach and experience in a parts department? If so, we want to hear from you!

As the Parts Manager your primary role will be to cultivate exceptional customer experiences and foster strong team leadership within our Parts department. Reporting directly to the Depot Manager, you'll create a welcoming environment for our customers, ensuring that their needs are met, and expectations exceeded. Your focus will be on guiding your team to provide unparalleled service in alignment with our business objectives, strategies.

Collaborating with our Group Parts Manager, you will coordinate local events and support our seasonal efforts to engage with our customers and community. The ideal candidate will have experience as a dedicated Parts Manager or a seasoned Parts Advisor looking for the next step in their career. Familiarity with some of our brands and a background in Agriculture or a similar industry is desirable.
Your responsibilities as a Parts Manager will include:

• Leading the Parts Advisors/Apprentices and ensuring smooth day-to-day operations;
• Delivering high levels of customer satisfaction, monitoring results, and implementing initiatives for exceptional customer experiences;
• Participating in the development and execution of the Parts Marketing Plan;
• Maintaining supplier relationships;
• Ensuring consistent execution of parts processes, guidelines, and policies, including ordering, receiving, inventory management, selling, returns, and marketing;
• Completing employee development, reviews, and training for direct reports;
• Ensuring high employee engagement through frequent department meetings and effective communication;
• Creating appealing and profitable displays for popular product lines.

We value candidates who possess:

• Experience as a Parts Manager or Parts Advisor in a similar industry;
• Strong leadership skills and experience with a focus on team development and support;
• Excellent interpersonal skills, including written and verbal communication;
• Familiarity with franchise and competitive products;
• Willingness to work extended hours and weekends in order to meet customer needs.

What you can expect from us:

Inspired by our founder Ben Burgess, we believe that the key to success lies in nurturing our team members. His core principles continue to shape our approach today, ensuring that our employees are well taken care of.

Furthermore, you can expect a competitive overall package tailored to your role, along with an array of benefits that include:

• Equitable pay, subject to annual reviews, with details available on the application page;
• A transparent bonus system tied to your individual performance and depot success, with regular updates on your progress;
• Unrestricted investment in your personal and professional growth, without the constraints of a training budget;
• A recognition of the importance of work-life balance, offering enhanced holiday and sick pay schemes.

Help us shape our vision for the future and join us at Ben Burgess and experience the difference of working with a company that genuinely values and invests in its people.
To apply:

You can apply online by clicking the button to the right or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.

Ben Burgess is an inclusive employer that embraces both Disability Confidence and Neurodiversity. If you need any assistance with your application or require accommodations, please feel free to reach out to our HR team at [email protected] or give us a call at 01603 628251. We are here to support you throughout the application process.