Partnership Manager - London

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Job Description

The Partnership Manager will report to the Director of Business Development and work closely with colleagues across Mayo Clinic International and Mayo Clinic in the United States. This post will collaborate with operational and clinical teams to ensure that the needs of the client and patients are at the forefront of all activity. Working with the marketing and finance teams to ensure that MCH is positioned for growth in the local and wider markets. Strengthening relationships with Doctors and their practices will be essential to drive growth of activity and the services offered.

The Partnership Manager is part of Business Development team which is responsible for demand generation for services available and for support of the design and development of the growth strategy for MCH. As a key role within the business development team, the Partnership Manager will support the strategy and will be responsible for developing and maintaining a mutually beneficial relationship between MCH and its clients. Clients may include Corporate accounts, High net worth patients, GP's, Referrers and other similar business partners. This post holder will be expected to develop client retention strategies, identify opportunities for cross selling, and upselling of MCH services and physicians. Implementing agreed engagement strategies and maintaining a professional, proactive and positive approach the role holder should inspire and encourage business growth whilst fostering positive relationships.

The key responsibilities of the role are as follows:

• Work alongside the Director of Business Development to develop and grow the Corporate Account clients to achieve agreed targets for Executive Health activity and revenue
  • Acting as the relationship support manager, tracking activity and revenue generated from each account
• Develop and grow the Referrer network (GPs, Concierge companies, AHPS etc.) to achieve agreed targets for activity and revenue
  • Acting as the relationship support manager, tracking volumes and revenue generated from contracted referrers
• Working with marketing colleagues to create a rolling yearly event schedule to promote MCH services aligning with MCH strategic direction and key national awareness months. Events to include
  • GP referrer webinars involving selected consultant/s & topic
  • 'in person' events with GP's, referrers & consultants
• Where appropriate attend external events representing MCH and the wider Mayo Clinic
• Ensure that the MCH CRM is maintained with up-to-date information and work with marketing / IT colleagues to amend as appropriate
• Collaborate to develop a suite of management information to demonstrate activity against agreed targets

The Partnership Manager will be a motivated, enthusiastic and driven individual, who is an excellent communicator with strong influencing skills. The post holder will demonstrate professionalism and be proactive in their approach, maintaining and forming new relationships with clients to ensure a seamless service is provided. They will have a 'can-do' approach to managing the workload.

This role is located in London and relocation is not offered.

Qualifications

• Bachelor's degree in business administration, marketing, sales, healthcare, or related field required.
• Five years of professional sales experience with a proven sales record.
• Experience in UK/London healthcare services business development.
• Demonstrated capabilities in planning, forecasting, unsupervised problem-solving and decision-making, managing and setting multiple priorities.
• Excellent communications skill, both verbal and written, and experience with producing and using business development, marketing and communications materials to support sales goals.
• Excellent human relations skills to interact effectively with high level contacts within and outside Mayo Clinic with tact and sensitivity to handle difficult issues with diplomacy and consistency.
• Leadership/management experience with progressive increase in responsibilities preferred.

About Us

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

About the Team

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.