Partner Success Manager

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About Sherpa

Sherpa° is a pioneering force in the travel industry, dedicated to simplifying the complex world of travel documentation for travelers and partners alike. As an independent resource, Sherpa° is not affiliated with any government agency, ensuring unbiased and comprehensive support.

With a focus on innovation and customer satisfaction, Sherpa° offers a range of products and solutions designed to enhance the travel experience. From eVisas and travel requirements to health declarations and more, Sherpa° provides personalized information based on travelers' nationality and destination, reducing planning anxiety and improving conversion rates.

Proudly made with in Canada, Sherpa° is committed to connecting the world and ensuring travelers can move freely and confidently. With Sherpa° as your guide, you can navigate the complexities of travel documentation with ease and focus on what truly matters - the joy of travel.
Our Product

For partners, Sherpa° opens up new ancillary revenue streams by offering seamless integration of eVisas, eTAs, and ESTAs directly into the booking flow. This not only improves the customer journey, but also helps partners manage risks and reduce operational costs.

At the heart of Sherpa's offerings is its robust API, which encompasses an extensive database of passport and visa requirements, border procedures, and other travel-related information. Additionally, Sherpa° provides embeddable widgets and a white-label WebApp for a customizable and user-friendly experience.
About The Role

**Please note, we are currently looking for candidates in the EMEA/APAC region for this role.

Sherpa° is looking for an enthusiastic and motivated Partner Success Manager to join our growing Partnerships team. This role is ideal for professionals who have some experience in account management or technical roles and are eager to learn and take on new challenges within the travel industry.

As a Partner Success Manager, you will be integral in bridging the gap between account management and technical integration. You will manage partner relationships from the initial integration of our innovative products through to ongoing support and guidance, ensuring a seamless experience for our partners.
What We're Looking For

For Sherpa°:

• Collaborate with Internal Teams: Foster strong relationships with internal teams to ensure alignment with partner needs, mirroring the seamless integration of our diverse products such as the eVisa WebApp and Embeddable Elements.
• Advocate for Partners: Convert partner feedback into actionable insights that drive innovation and enhancement of Sherpa's product offerings and service strategies.
• Drive Expansion Opportunities: Proactively identify and capitalize on opportunities to expand our reach and impact, contributing to Sherpa's overall growth and success through strategic account management and technical prowess.
• Establish New Prospect Foundations: Support an already-structured pipeline to guide the onboarding and integration of new deals, ensuring a solid foundation for future expansions.

For Our Partners:

• Primary Point of Contact: Serve as the main liaison for partners, ensuring continuous communication and structured interactions that build and maintain trust.
• Own Technical Integration: Champion the technical integration process, from product demos to setting up analytics dashboards, and ensure partners have full access to necessary accounts.
• Understand and Guide Technical Requirements: Work closely with partners to comprehend their technical needs and provide expert guidance throughout the integration process, facilitating a deeper understanding of Sherpa's systems.
• Training and Workshops: Conduct educational sessions to elevate partners' technical skills and adoption of our services, enhancing their overall experience and capabilities with Sherpa's solutions.
• Monitor and Optimize Partner Performance: Regularly assess partner performance to identify areas for improvement and implement strategies to optimize their success.

Requirements

• 2-4 years of account management or partner success experience
• Experience in the global travel industry, with knowledge of different industry leaders (think airlines, tour operators).
• Ability to provide technical guidance to partners.
• Excellent communication and relationship-building skills.
• Growth mindset and driven by curiosity.
• Familiarity with account management and technical tools, such as Hubspot, Amplitude, Looker, and remote-first tools like Google Workspace, Okta, and Slack.
• Ability to work collaboratively across teams and be resourceful in resolving partner escalations.
• Ability to travel (up to 10%).

Benefits

You'll be part of a close-knit global team committed to helping you do your best work and develop your full potential.
People first

We care about the people that work with us. That's why we offer a generous compensation and benefits package so you can care for yourself and your family.

• Competitive salary
• Annual employee options program
• Unlimited vacation with a minimum of four weeks
• Unlimited health and wellness days
• Parental leave
• Health and dental benefits from day one
• Learning and development opportunities

Work from anywhere

We believe we're happier and more productive when work can flex with our lifestyle and ambitions. Through our substantial investment in collaborative tools and processes, you can work from home, a co-working space or even a camper van. You choose.

• Home office allowance, so you have the best tools to be productive
• Monthly co-working allowance for in-person connections
• Mobile phone allowance

Stay connected

Strong relationships are critical to our team's success. We strive to create moments where our team can connect and build memories.

• Annual team offsite
• Cool swag to flaunt the brand

In accordance with pay transparency regulations, the expected salary range for this role is £52,000 GBP to £71,000 GBP. The starting base pay will depend on various factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.