Partner Success Director

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THE CARWOW GROUP

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.

What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

WHY JOIN US?

We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans!

As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers.

Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).

Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!

THE ROLE

As a Senior Partner Success Director, you'll be responsible for cultivating and nurturing strong, long-lasting relationships with our Franchise, Mid-Market, and SME partners.

You'll work closely with senior stakeholders at some of the largest Dealership Groups in the UK to ensure they get maximum value from the Carwow partnership and achieve their business objectives. Your goal will be to develop and drive a long-term strategy that ensures Carwow is embedded in their business and enables you to drive revenue growth.

WHAT YOU'LL DO

Partner Relationship Management

• Build and foster strong, strategic relationships with key decision-makers at partner organisations focusing on stakeholders at C-suite level
• Proactively identify partner needs and pain points, and develop solutions to address them
• Develop a thorough understanding of how industry trends and macroeconomic factors will impact partner businesses and their approach to third parties.
• Serve as a trusted advisor, providing guidance and support on product usage, best practices, and industry trends

Partner Success & Adoption

• Conduct business reviews to assess partner satisfaction and identify opportunities for improvement
• Collaborate with product and engineering teams to provide feedback and influence the product roadmap
• Drive product adoption and usage within partner organisations

Revenue Growth & Expansion

• Identify opportunities for upselling and cross-selling within existing accounts
• Collaborate with sales teams to generate new business opportunities
• Negotiate contracts and renewals to optimise revenue and customer satisfaction

Data-Driven Insights

• Mitigate partner churn through early risk identification. Monitor partner health metrics and proactively address any issues that may arise.
• Leverage data analysis to identify trends, opportunities, and potential risks
• Use data to inform strategic decisions and measure the impact of partner initiatives
• Develop and implement data-driven strategies to improve partner engagement and retention

WHAT YOU'LL NEED

• Proven track record in B2B SaaS sales or account management
• Strong understanding of SaaS metrics and business models
• Excellent communication and presentation skills, with the ability to articulate complex products to diverse audiences
• Strong negotiation and problem-solving skills
• Ability to build and maintain strong relationships at all levels of an organisation
• Experience with CRM tools (e.g., Salesforce) and data analytics tools
• A passion for technology and a desire to help partners succeed

INTERVIEW PROCESS

• Step 1: Video call with a member of our Talent Team to find out more about your experience and why you want to work at Carwow
• Step 2: Video-call with the Hiring Manager
• Step 3: In-office task-presentation with the Hiring Manager & 2 Stakeholders
• Step 4: In-office chemistry session with the Commercial Director

WHAT'S IN IT FOR YOU

• Hybrid working
• Competitive salary to fund that dream holiday to Bali
• Matched pension contributions for a peaceful retirement
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
• Life Assurance for (even more) peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus Bank Holidays
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house - because moving is hard enough without work!
• For your third year anniversary, get 30 days of annual leave per year
• For your tenth year anniversary, get 35 days of annual leave per year
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for little ones
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you've been talking about
• Generous learning and development budget to help you master your craft
• Regular social events: tech lunches, coffee with the exec sessions, lunch & learns, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.