Partner Service Delivery Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Introduction

Partner Service Delivery Manager - Wigan or Worcester

£50,000 - £65,000, £6,600 car allowance + other excellent benefits

Do you have at least 7 years' experience in contract and performance management within a complex logistics or delivery partner environment?
Are you a collaborative leader who builds strong relationships and fosters continuous improvement across third-party networks?
Do you bring a thoughtful approach to compliance, governance, and stakeholder engagement in a fast-paced operational setting?

If so, ArrowXL is looking for a Partner Service Delivery Manager, based in Wigan or Worcester. You'll be empowered to make a meaningful impact within a supportive and collaborative environment.

You'll lead the operational and financial delivery of our Delivery Partners, ensuring services are consistently delivered to the highest standards and aligned with contractual and performance expectations. You'll support and develop partners to be flexible and high performing, using regular reviews and innovative approaches to overcome challenges and drive improvement.

You'll work closely with internal stakeholders such as our Central Support Services, Senior Operations Team, and Senior Commercial Team, as well as external stakeholders including Delivery Partners, Local Provision Suppliers, and Customers. This role would suit someone from a logistics, retail, or field-based service background who's used to managing third-party providers in a fast-moving environment.

You'll bring experience managing high-value contracts or delivery operations, ideally in the £10-20 million range, with a strong grasp of commercial performance and financial accountability. Experience in freight, courier, or warehouse operations will be particularly well suited to this role.

If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career. For a confidential chat, reach out to danny.colbert@arrowxl.co.uk - or apply today!

What will the role involve?

• Oversee a network of Delivery Partners to ensure they consistently meet or exceed contractual requirements and minimum standards. Attend Monthly Review Meetings to assess performance and drive improvement, including progression through formal performance management processes as needed.
• Foster continuous improvement and capacity building across the subcontractor network by ensuring appropriate development plans are in place and executed. Identify and address priority areas for quality and performance enhancement as part of the Continuous Improvement Plan.
• Collaborate with senior commercial, operational, procurement, and delivery teams to define contractual performance expectations and set the annual Delivery Partner budget. Re-profile expectations at least quarterly to ensure accurate forecasting, target setting, and resource allocation across the network.
• Work collaboratively with Operational teams and internal stakeholders to bring about relevant improvements across the Delivery Partner network. Provision subcontractor development through targeted capacity building initiatives and improvement planning.
• Manage Delivery Partner compliance risks in close collaboration with the Compliance Team, ensuring full adherence to contractual obligations and governance standards.
• Maintain auditable records of all contract management activities and provide clear evidence of compliance with governance procedures for both internal and external audits and accreditations. Conduct site visits and observations to monitor the quality of provision and services delivered to participants.

What are we looking for?

• A strong track record of building and maintaining productive relationships with employers, partners, and stakeholders, with the ability to develop and sustain relationships at a strategic level.
• Significant experience in the employment and/or training sectors, with relevant professional background in operations, last mile delivery, account or relationship management, small business logistics, or retail/vendor/supplier management.
• Highly organised and adept at time management, with excellent planning and organisational skills, attention to detail, and the ability to work effectively under pressure.
• Skilled in identifying challenges, thinking flexibly, and resolving issues constructively, with a proven ability to meet and exceed performance expectations.
• Experience managing operational contracts and applying performance management frameworks, including addressing underperformance and working with third-party resources on a regional or national scale.
• Experience working with a contingent workforce in businesses with seasonal peaks is highly desirable.
• Financially aware and committed to respecting, valuing, and developing people, with strong administrative, IT, and organisational skills, including proficiency in Microsoft Office.
• Solid understanding of the local and regional labour market.

What's in it for you? What are the benefits?

At ArrowXL, we're always striving to make the world of delivery a better place. When you join us, you'll receive a competitive salary and a comprehensive benefits package - but more than that, you'll become part of an ambitious organisation that values collaboration, innovation, and personal growth.

Some of the benefits of working with us include:

• Generous Annual Leave - 34 days (including bank holidays), increasing with service.
• Holiday Buy Scheme - Purchase up to 5 extra days off.
• Pension Plan - Competitive contributions to support your future.
• Private Medical Insurance - Comprehensive cover through Bupa.
• Life Insurance - 2x your basic salary, from day one.
• Medic ash - Cashback on everyday healthcare expenses.
• 24/7 Wellbeing Support - Free, confidential Employee Assistance Programme.
• Career Growth - Technical training and leadership development academies.
• Staff Discount - 25% off fashion and home at Very.co.uk, plus 15% off furniture, tech, and more.
• Gym Discounts - Save up to 25% at 3,700+ gyms and fitness centres.
• Cycle to Work Scheme - Great savings through Evans Cycles.
• Long Service Awards - Celebrating your milestones with meaningful rewards.
• Recognition Programmes - Monthly awards with vouchers and Hall of Fame shoutouts.
• Team Incentives - Fun competitions, seasonal rewards, and surprise gifts.
• Retail Discounts - Big savings at top supermarkets, fashion, and tech retailers.

How to Apply

It's quick and easy to apply online - just have your up-to-date CV ready and follow the step-by-step application process. We're excited to hear from you!

At ArrowXL, we're proud to be an equal opportunities employer. We're committed to creating an inclusive workplace where everyone can thrive, regardless of background.

If you're invited to interview and need any adjustments to support you through the process, please let us know - we're here to help make your experience as smooth and positive as possible.

ArrowXL