Partner Relationship Manager - EMEA
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Department: Supply Chain
Reporting to: Head of Partnerships and Guest Experience
Core Hours: Monday-Friday 8.45am - 5.30pm
Location: Based at our London office or Situ HQ (Exeter)
Situ is an established serviced accommodation agency headquartered in stunning Exeter, Devon. We connect people with choice corporate accommodation that feels like home, wherever in the world they might be. With a global supply chain spanning over 144 countries and an ever-growing team, we're on an exciting journey. Are you ready to join us?
About us
Our success lies in our people-centric approach, it's what makes us stand out in the industry. Service with heart is how we ensure a 100% client retention rate. But it isn't just our clientele who get this top-quality treatment, it's our own people too.
We're people people - diversity and inclusion is paramount to everything we do here at Situ. From collectively speaking 17 languages, to over half of our leadership roles being held by women, to our dedicated employee committees - we work hard to ensure everyone sees Situ as a safe space.
In a nutshell... We're on a mission to revolutionise corporate accommodation with our unique approach to the industry and are seeking top-notch people to help us achieve that goal.
But enough about us, it's you we're eager to learn more about. So get in touch today and slide into your next role at Situ (literally, we have an office slide)!
Job purpose
As Partner Relationship Manager you will build and maintain key relationships across Situ's Partner network, supporting Situ's management team to continuously develop and implement strategies for effective Partner relationships and inventory management.
Specialising within a particular region of our Global Supply Chain you will have an exceptional understanding of what it means to work with our Partners in these areas. You will be responsible for ensuring positive relationships with our Partners and the wider Situ team through training sessions, engagement activities and updates.
You will conduct Partner account reviews in line with the standard Situ process, ensuring that our Partners feel supported and Situ sales and operational teams receive the very best commercial terms and availability at all times. You will represent Situ and build positive relationships by visiting Partners within your region, reporting back to all relevant departments and updating systems in line with Situ's standard process.
You will present Partner trends and financials to senior members of relevant Situ departments, offering ideas for commercial and service improvements. You will identify and manage risks connected with the supply chain, ensuring all actions and checks are carried out in order to mitigate them. Alongside this, you will support the Account Management team with regular reporting for client reviews and the development of client-preferred partnership programmes.
Working closely with the Guest Care team you will help to manage, maintain and continually improve Partner service, including reactive day-day support. Supporting with escalations as and when necessary. As and when required you will support all other members of the Supply Chain team with daily activities.
Key responsibilities and duties
Build key relationships across dedicated regional Partner accounts utilising, phone, teams and email, ensuring we have a thorough understanding of their business model
Conduct Partner account reviews in-line with Situ process
Support the management team to develop and implement strategies for effective Partner relationship and inventory management
Have an excellent understanding of working with Partners within your region and provide training to other areas of the business
Present Partner trends and financials to senior members of relevant Situ departments
Identify and manage risks connected with the supply chain, ensuring all actions and checks are carried out in order to mitigate them
Monitor and improve Partner commission and conversion levels
Support Account Managers with client and Partner reporting
Support Account managers by providing data to create partnership programmes
Support and guide Junior Partnership Managers with day-to-day queries and scenario handling
Work closely with Guest Care to manage, maintain and continually improve Partner service, including reactive day-day support
Be the point of escalation for any complaints or major concerns in line with Guest Escalation
Monitor and support Guest Care and AM with cases on Zoho Desk and run regular reporting to identify any trends or concerns
Visit Partners within your region, report back and update systems, ensuring detail is accurate at all times
Always represent Situ in the very best way in all your actions
Keep the relevant systems up to date with review notes and Partner information
Ensure all teams are fully aware of any pricing and availability notifications
Work closely with Sales teams to ensure your Partners content is accurate and reflective of their offering
Travel in line with the needs of Situ and the Supply Chain team
Essential responsibilities and duties
Supply chain management or account management experience required
Industry experience is preferred though not essential
Proficiency in relationship building is a must
Ability to travel regularly to our Exeter HQ or London Office and attend partner visits when required once established in the role
Highly motivated with a positive 'can do' attitude
Exceptional attention to detail
Upholding of company values
Provide outstanding customer service
Adaptable to the needs of the business
Continually seeks personal and professional development
Excellent time management and organisational skills
Exceptional communication skills, both verbally and written
Commercially astute
Confident with IT to include Microsoft Office products and CRMs
As a team we:
Are excellent to one another, putting our colleagues and the team ahead of ourselves.
Take pride in our work by building quality in and caring about how it works for our people.
Are always learning, sharing knowledge, and pushing ourselves to be better.
Seek different perspectives and fully commit when decisions are made.
Can say I don't know or ask for help without fear of judgement.
Benefits of working at Situ
27 days of holiday per year (including two reset days) plus bank holidays and your birthday off.
Workplace pension - employer contribution increasing with length of service.
Training support and growth opportunities.
Quarterly awards for experience days.
Company events.
Long service awards.
The opportunity to travel.
Private health insurance.
Enhanced policies such as maternity and paternity.
Employee assistance programme, including 24-hour access to a GP.
Free eye test.
Salary sacrifice programmes for electric vehicles, cycle equipment and tech.
Subscription to online benefits and discount package.
Company bonus scheme.
The opportunity to join employee-led committees.
Access to mental health first aiders and Diversity, Equity and Inclusion champions.
Being part of the dynamic and fast-growing alternative accommodation industry, whilst working with a great team!